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Lead and develop a high-performing inbound SDR team for North and Latin America, focusing on conversion KPIs and AI-enhanced workflows. Responsibilities include coaching, partner collaboration, and performance reporting to optimize sales processes.
This opportunity is an on-site role at JumpCloud®, requiring that you are work in the office location specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
We’re looking for an Inbound SDR Manager to lead our inbound SDR team responsible for North America and Latin America Direct and MSP business.
This is a high-impact inbound leadership role focused on speed-to-lead, qualification excellence, conversion optimization, and AI-powered agentic workflow and automation.
You will lead a team of inbound SDRs responsible for converting demo requests, free trials, marketing-generated leads, and product-led growth signals into a highly qualified pipeline for the sales organization.
In addition to traditional people leadership responsibilities, this role will help drive the evolution of our inbound engine through Agentic AI workflows, enabling automation of administrative workstreams so SDRs can focus on high-value buyer conversations.
This role reports to the Head of Global Sales Development.
In this position you will:
- Lead and develop a high-performing team of Inbound SDRs supporting North America and Latin America
- Own inbound conversion KPIs, including speed-to-lead, MQL-to-SQL, SQL-to-S1, and pipeline contribution
- Partner closely with Marketing, Sales, Marketing Ops, Sales Enablement, and RevOps to optimize inbound funnel performance
- Continue to refine qualification frameworks for demo requests, free trial conversions, and hand-raise opportunities
- Drive excellence in buyer qualification, disqualification discipline, and meeting quality
- Coach SDRs on talk track adoption, discovery, objection handling, urgency creation, and technical buyer conversations
- Monitor Salesforce, Gong, and inbound workflow systems to ensure SLA compliance and lead follow-up standards
- Structure and coordinate feedback loops to Demand Gen, PMM, Sales, and XDR leadership.
- Own reporting cadences for weekly, monthly, and quarterly performance reviews
Agentic AI Responsibilities:
This role will be responsible for helping modernize the inbound motion through agentic AI-enabled workflow orchestration and automation.
Key AI / Agentic Workflow Responsibilities
- Lead the adoption of Agentic AI workflows that automate repetitive inbound SDR tasks
- Support the design of Agentic workflows and and continuously optimized for all XDR motions.
- Assist with optimizing AI-driven speed-to-lead workflows that reduce response times and improve conversion
- Build AI-supported conversation preparation workflows so SDRs enter meetings with account context, pain hypotheses, and persona insights
- Identify opportunities to automate non-customer-facing work so SDRs spend more time engaging buyers
- Partner with Operations and Enablement to drive adoption of AI coaching, surface data insights and talk-track recommendations
- Work cross-functionally to measure the productivity impact of AI on response time, conversion rates, pipeline creation, and SDR efficiency
Key AI / Agentic Workflow Responsibilities
- Lead the adoption of Agentic AI workflows that automate repetitive inbound SDR tasks
- Support the design of Agentic workflows and and continuously optimized for all XDR motions.
- Assist with optimizing AI-driven speed-to-lead workflows that reduce response times and improve conversion
- Build AI-supported conversation preparation workflows so SDRs enter meetings with account context, pain hypotheses, and persona insights
- Identify opportunities to automate non-customer-facing work so SDRs spend more time engaging buyers
- Partner with Operations and Enablement to drive adoption of AI coaching, surface data insights and talk-track recommendations
- Work cross-functionally to measure the productivity impact of AI on response time, conversion rates, pipeline creation, and SDR efficiency
Preferred Qualifications
- 2+ years experience managing an Inbound SDR / Sales Development team
- Experience leading teams focused on marketing-qualified lead conversion and trial motions
- Strong knowledge of inbound lead management best practices
- Experience with AI workflow tools, agentic automation platforms, or sales automation technologies
- Strong Salesforce, Gong, Orum/Nooks, Qualified, LeadIQ, and modern sales engagement platforms.
- Strong data-driven mindset with experience managing conversion funnel KPIs
- Experience building SLA frameworks between SDRs, Marketing, and Sales
- Strong coaching and people leadership skills
- Language Requirements: High proficiency in English and Spanish (both written and verbal) is required.
- Additional Languages: Proficiency in Portuguese is a bonus (not required)
- Familiarity with cybersecurity, IAM, device management, or SaaS preferred
- Bachelor’s degree desired
Ideal Experience
Candidates with experience in the following areas will be highly preferred:
AI-assisted revenue workflows
Inbound funnel optimization
PLG / free-trial conversion motions
Workflow automation
Operational excellence in speed-to-lead
SaaS sales development leadership
AI-assisted revenue workflows
Inbound funnel optimization
PLG / free-trial conversion motions
Workflow automation
Operational excellence in speed-to-lead
SaaS sales development leadership
#LI-MH1
Where you’ll be working/Location:
This role is on-site role in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.
This in-person role is based in the Mexico City metro area and requires team members to spend a few days each week in the office. Our office is located in the Reforma area of Mexico City.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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