Manager - Infra and IT - SCO

                                                  JD Template 

BASIC INFORMATION 

Position Name

Manager - TOS Admin & Support Lead

Job Band

3

ROLES & RESPONSIBILITIES 

Job Purpose/Objective

• Ensure high availability, resilience, integrity, and performance of the Terminal Operating System (TOS) and auxiliary systems across terminals through 24x7 operational support.

• Act as the first line of response for TOS-related incidents, minimizing operational disruption and business risk.

• Maintain, monitor, and continuously improve TOS performance, integrations, data integrity, and system reliability.

• Key responsibilities 

• Ensure 99.9% system availability of TOS and associated production services.

• Provide 24x7 shift-based support for TOS, including auxiliary systems such as VMT/HHT, RFID, OCR, EDI, Web Portals, Weight Scale Integration, PDS/DGPS, and related interfaces.

• Serve as the primary escalation and resolution point for TOS incidents, endpoints, and API/integration failures.

• Administer, monitor, and fine-tune TOS application configurations, database performance, and system parameters.

• Manage backup, recovery, PROD & DR environments, including routine recovery testing aligned with business continuity requirements.

• Oversee installation, maintenance, replication, patching, and version control of TOS environments across sites.

• Design, develop, and optimize SQL / PL-SQL queries, routines, logics, and reports based on schema and operational needs.

• Maintain EDI workflows and collaborate with internal SPOCs and external stakeholders on reporting and interface requirements.

• Ensure proper documentation of manuals, project artifacts, change requests, incidents, and enhancements.

• Manage user access, privileges, roles, and security controls within TOS environments.

• Support solution design, development, testing, and implementation activities related to TOS enhancements.

• Drive process improvements, automation initiatives, and system optimization recommendations.

• Deliver TOS-related training and user familiarization sessions where required.

• Coordinate with vendors, technology partners, and internal teams for issue resolution and system enhancements.

• Ensure timely deployment of patches and adherence to SLAs at assigned terminals.

• Perform any additional responsibilities assigned by Head – TOS / Head – Shared Services.

QUALIFICATIONS & COMPETENCIES 

Skills and Competencies

• Strong hands-on experience in TOS administration, configuration, and support.

• Solid understanding of database management, SQL, PL/SQL, and performance tuning.

• Knowledge of TOS auxiliary systems and terminal technology ecosystems.

• Understanding of BCP, DRP, data integrity, cybersecurity, and IT governance practices.

• Exposure to infrastructure, hosting environments, and system integrations.

• Strong analytical, troubleshooting, and problem-solving skills.

• Effective stakeholder management, communication, and coordination abilities.

• Ability to operate in high-pressure, business-critical operational environments.

Stakeholder 

Internal: SPOC, Terminal Ops, TOS Users , IT Shared services, Project teams

External: TOS Vendors & System Integrators, Service Providers 

• Educational Qualification (min)

 Bachelor’s Degree in Computer Science, Information Technology, or related discipline

• Preferred Certifications if any

• ITIL / Service Management

  • Database / Oracle Certifications

  • Cloud / Infrastructure Certifications

  • Cybersecurity / DR / BCP related certifications

• Range/ Min no of years - of overall Experience required 

   

  7 – 10 Years

• Min no of years of Industry specific experience required, if any & the industry type

   

 Minimum 3–5 years in Ports, Marine Terminals, or Terminal Operating System (TOS) environments