Manager – IT Quality Control, Lead (Test Management Office)

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories, and physician offices worldwide. The company provides clinically proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in 46 countries and Fiscal 2024 revenues of $226 billion, Cardinal Health ranks among the top 25 on the Fortune 500.

About Cardinal Health International India (CHII):

Cardinal Health International India (CHII) is part of the Cardinal Heath Global Business Services (GBS) team. CHII leverages technology to offer scalable and healthcare solutions to enhance efficiency and improve quality of care across the value chain. Our vision is to build a world class capability center that is an intersection of tech-innovation and learning, empowering our people to build solutions which will solve healthcare’s most complex challenges. 

We are seeking a highly experienced leader who can lead day-to-day activities in software testing lifecycle and oversee a team responsible for developing & executing processes and methodologies on quality assurance across a diverse technological landscape. In this role you need to manage testing capabilities in a new and existing IT landscape while also focusing on emerging technologies to deliver world-class solutions. 
The primary focus for this role is to lead a team of specialists focused on enterprise testing capabilities, oversee the test process and governance, enforce testing plans, define and track testing success metrics, and define strong stakeholder communication plan. You will also need to roll up your sleeves to design and build solutions and stay current with industry trends. The ideal candidate will function as compliance officer for testing capability across multiple projects, design scalable testing architectures, and build solutions that drive efficiency and innovation to align with the organization’s strategic goals. This role requires strong leadership, stakeholder management, and technical expertise to ensure seamless integration across a diverse application landscape.
This role will be responsible for ensuring the highest quality of solution design (in quality control) in our current enterprise IT landscapes along with testing strategies at the same time to oversee and drive large-scale organizational change initiatives by implementing the latest technologies.  This role will also establish and implement functional and configuration standards and methodologies, product roadmaps, solution standards, and frameworks for application reuse. This role requires strong leadership, to lead specialists of 6-8 SMEs, stakeholder management, and technical expertise to ensure seamless integration across diverse application landscapes.

Responsibilities

Strategic Leadership:

• Define, support and implement the overall testing strategy aligned with business objectives
• Define roadmaps and corresponding financial plans for technological investments to stay current with the technological trends
• Ensure all testing activities are conducted in accordance with established quality standards and procedures
• Serve as a trusted advisor to executive leadership, providing insights into testing capabilities and trends

Team Leadership and Collaboration:

• Build and lead cross-functional teams, including employees, consultants, and third-party vendors
• Foster collaboration among IT, business units, and external partners to ensure smooth integration and user adoption
• Provide mentorship and training to team members on domain knowledge, configuration standards, and advanced technology solutions
• Monitor project progress, manage resources, and ensure alignment with quality standards

Functional Expertise:

• Deep understanding of healthcare distribution business process and testing processes
• Knowledge of healthcare industry standards and regulations
• Proficiency in test management tools, governance, tools evaluation and selection, test automation and testing tools governance
• Experience with various testing methodologies including functional, non-functional, and performance testing
• Manage and perform risk-based requirement validation, data analysis, and test execution for independent validation
• Facilitate testing intake assessments, criticality analysis, and usability determination for test methodologies
• Integrate AI technologies in Testing solution development to improve quality, faster to market, and reduce costs
• Collaborate cross-functionally with enterprise, infrastructure, architecture, and cross-functional leaders to achieve results
• Develop and maintain configuration standards and establish KPIs to measure the design and configuration quality and track post-implementation performance
• Elevate Testing CoE team members skills and knowledge of the latest technologies and trends using various forums like training sessions and hackathons
• Continuously evaluate testing processes, identify areas for improvement, and implement best practices
• Documents and manages SOPs for software and information platform systems

Qualifications

• Bachelor’s Degree with equivalent experience
• Minimum 15 years of IT and 12 years of hands-on experience in Testing ecosystem with extensive knowledge in Enterprise Testing management & governance
• Proven record of accomplishment of leading testing capability on multi-tier applications and other major implementation projects
• Strong knowledge of advanced technologies in Testing and Automation
• Experience in governing development across multiple projects simultaneously to ensure adherence to development standards
• Effective program management
• Ability to communicate complex technical concepts to non-technical stakeholders
• Strong stakeholder and people management skills
• Expertise in change management and user adoption strategies
• Timing – 1:00pm to 10:00pm IST OR 2:30am to 11:30am EST (to cover extended US period). This schedule may vary depending on the business requirements
• Demonstrated ability to lead, motivate, and manage diverse teams along with innovation and driving change
• Enjoys detailed and challenging puzzles, thrives in a fast-paced dynamic environment, and possesses the aptitude to work independently
• Experience working in an onshore-offshore development model
• Excellent communication skills with the ability to switch contexts between highly technical and business-focused topics quickly and easily
• Someone that embraces diversity, and values people not just for what they do but who they are
• Actively foster an environment where people can bring their authentic selves to work
• Certification in testing or quality assurance – ISTQB Test Management (Advanced Certification)

Highly desired

• Experience collaborating in global/geographically diverse teams
• Strategic mindset and critical thinking
• Process oriented – grasps process flows and can translate them to Business impact. Must be driven to seek intent, draw meaningful conclusions and drive value
• Excellent written and verbal communication skills
• Self-motivated. Must be flexible and willing to adapt to change
• Ability to lead meetings/calls – must be comfortable leading large meetings, presenting
• Must be very thorough with day-to-day planning and keeping oneself organized
• Willingness to work off hours, as requested (minimal)

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff.
• Participates in the development of policies and procedures to achieve specific goals. Ensure employees operate within guidelines.
• Decisions have a short-term impact on work processes, outcomes and customers.
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management; Interactions normally involve resolution of issues related to operations and/or projects; Gains consensus from various parties involved
• Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
• Participates in the development of policies and procedures to achieve specific goals
• Recommends new practices, processes, metrics, or models
• Works on or may lead medium to complex projects of large scope
• Projects may have significant and long-term impact
• Provides solutions which may set precedent
• Persuades others into agreement in sensitive situations while maintaining positive relationships
• Independently determines method for completion of new projects
• Receives guidance on overall project objectives
• Acts as a mentor to less experienced colleagues

Job Location: Bangalore, India

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here