Manager - LMS Administrator & Reporting

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What We'll Bring:

We are India’s leading credit information company and have established ourselves as a key anchor in the credit ecosystem of the country over the past 25 years. As an information and analytics provider, we aim to bridge the gap between stakeholders across multiple ecosystems. We use information for good by analyzing credit information to generate solutions for institutions and consumers. Our solutions facilitate easy access to credit for consumers and provide valuable insights to lenders when evaluating potential borrowers.
We are in the business of building trust between organizations and consumers. It is our core belief that trust can help organizations and consumers transact with ease and help them achieve great things.
We are committed to not just being an equal opportunity employer but also actively cultivating a culture of inclusion and belonging. We celebrate and respect the unique backgrounds and experiences that every individual brings to our team. Applicants are evaluated based on job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
We are committed to providing reasonable accommodation for individuals with disabilities throughout the application and employment process. Please contact us to discuss any accommodation you may need.
Culture and Values
Our culture is welcoming, energetic, innovative, and deeply committed to fostering an environment of belonging, where diverse perspectives and backgrounds are valued. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
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What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

What You'll Bring:

• LMS Administration: Configure and maintain the LMS to meet the needs of the Customer Service department, including setting up courses, learning paths, and user permissions. Ensure the LMS is aligned with the department's learning objectives and compliance requirements. Provide technical support and training to users, ensuring a seamless learning experience.
• Compliance and Governance: Develop and enforce governance policies for LMS administration, including security roles, permissions, and data privacy. Conduct regular audits to ensure compliance with internal policies and external regulations. Maintain accurate records of LMS activities and user data, ensuring data integrity and confidentiality. Collaborate with internal stakeholders to ensure the LMS meets compliance standards and supports departmental goals.
• Reporting and Analytics: Generate and analyze reports on learner progress, engagement, and course effectiveness specific to customer service training. Provide insights and recommendations based on data analysis to improve learning outcomes and system performance. Develop custom reports and dashboards to support teams and stakeholders. Monitor and evaluate the effectiveness of learning programs, making data-driven decisions to enhance the LMS.
• Technical Troubleshooting and Support: Identify and resolve technical issues related to the LMS, ensuring minimal disruption to users. Collaborate with IT and external vendors to implement system updates and enhancements. Stay updated with the latest LMS trends and technologies to continuously improve the system.
• User Support and Training: Provide ongoing support and training to LMS users, including administrators, instructors, and learners. Develop and maintain user guides, FAQs, and training materials to enhance user experience. Conduct workshops and training sessions to ensure users are proficient in using the LMS.
• Content Development: Collaborate with content developers to ensure the creation of high-quality, engaging learning content. Ensure that the content meets learning objectives and aligns with departmental goals. Provide feedback and recommendations to enhance content effectiveness.

Impact You'll Make:

Experience and Skills

• Qualification: Bachelor's degree in Education.
• Minimum of 6-9 years of experience in LMS administration, preferably in a corporate environment.
• Strong understanding of compliance and governance in LMS administration.
• Proficiency in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Strong problem-solving and technical troubleshooting abilities.
• Ability to work independently and as part of a team.
• Preferred Skills - Experience with specific LMS software (e.g., Moodle, Blackboard, etc.).
• Familiarity with AI-powered LMS tools and functionalities.
• Knowledge of eLearning standards and best practices.
• Certification in LMS administration or related fields.
• Content Development: Ability to create and manage engaging and effective learning content.

Essential Competencies

• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Ability to analyze and interpret data.
• Excellent problem-solving skills.
• Effective communication and training abilities.
• Proactive and self-motivated.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Analyst, Consumer Capability