Manager, Operations Lead, Veeva Clinical

Use Your Power for Purpose

At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide.
Within Digital R&DCreation Center, the VeevaClinical team is responsible for defining the strategy and leading the delivery of the VeevaClinical productsuiteto endusers. This includes the operation, implementation, and integration of VeevaClinicalsolutionsthat address R&D business processes effectively.At Pfizer,Veeva Clinicalproduct suite includesCTMS, eTMF, Study Start Up, and Site Connect. Veeva Clinical products are connected to the Veeva platform which includes other product suites forRegulatory – RIM (Registrations, Submissions, and Publishing), and Quality (QMS and Quality Docs). 

The Manager, Operations Lead for Veeva Clinical is a hands-on individual contributor responsible for ensuring smooth operational execution across product releases and projects for Pfizer’s Veeva Clinical product suite (including CTMS, eTMF, Study Start Up, and Site Connect). This role ensures operational readiness and continuity through resource onboarding/ offboarding, access and training compliance, periodic audits, and proactive management of operational risks and issues. The Operations Lead also provides operational support for vendor and contract administration, including routing/follow-through for Statements of Work (SOWs) and purchase orders (POs), and contributes to high-level budget planning and tracking by partnering with portfolio/finance stakeholders to maintain a consistent source of truth view of forecasts and actuals. Serving as a central liaison, the Operations Lead coordinates with the Product Manager and team to support timelines, resource needs, training adherence, and dependency management to enable reliable, compliant delivery of Veeva Clinical capabilities.

What You Will Achieve

• Product Release & Program Operational Execution (Veeva Clinical): Drive day-to-day operational program activities across product releases and program workstreams, ensure resource readiness, coordinate operational timelines, support release readiness activities, and follow-through to ensure smooth delivery (e.g., access readiness, training completion, resourcing status, and operational communications).
• Resource Onboarding & Offboarding: Coordinate onboarding and offboarding of internal and vendor resources, including ensuring required access is requested/removed, prerequisites trainings are completed, and stakeholders are informed of start/stop dates and readiness status.
• Training Assignment & Completion Management: Assign required training to Veeva Clinical resources, monitor completion, and follow up on overdue training to ensure resources remain compliant and ready to perform their roles.
• Quarterly Resource & Access Audits: Execute quarterly audits of resources supporting Veeva Clinical (e.g., active user lists, access/role alignment, training completion), document outcomes, and drive follow-up actions to closure to support compliance and audit readiness.
• Contract Follow-Up & Resource Status Tracking: Track resource status and contract timelines; follow up on contract renewals/expiration and related administrative actions and provide regular status visibility to stakeholders to support continuity of service.
• SOW/PO Routing & Vendor Follow-Up: Support routing and administrative follow-through for Statements of Work (SOWs) and related purchase order (PO) activities; proactively follow up with vendors and internal partners to confirm status, resolve gaps, coordinate contract reviews and support on-time execution of deliverables.
• Budget & Financial Coordination (High-Level): Provide high-level support for budget planning and tracking for the Veeva Clinical portfolio by partnering with portfolio/finance stakeholders to maintain a clear, consistent source of truth view of forecasts and actuals; ensure operational inputs (e.g., SOW timing, resourcing changes) are reflected appropriately.
• Proactive Risk & Issue Management: Proactively identify, track, and communicate operational risks and issues (e.g., resourcing, access, training, contract gaps) that may impact release and project delivery; coordinate mitigation plans with stakeholders and escalate as needed to protect timelines and service continuity.
• Central Liaison (Product Manager, Product Scrum Masters& Delivery Leads): Serve as a central liaison across the Product Manager, Product Scrum Masters, delivery leads, vendors, and business stakeholders to align timelines, coordinate resource needs, reinforce training adherence, communicate operational status, and manage dependencies impacting the Veeva Clinical solution.

Here Is What You Need (Minimum Requirements)

• Bachelor’s degree with 2-5 years of relevant experience, or Master’s degree with 3+ years of relevant experience, in Business, Information Systems, Life Sciences, or a related field (or equivalent experience).
• 2+ years of experience in operational leadership, service delivery, or platform operations supporting enterprise applications (preferably in a regulated environment).
• Experience supporting clinical technology solutions (e.g., CTMS, eTMF, Study Start Up, Site Connect) in day-to-day operations, administration, or business support.
• Demonstrated experience coordinating access and resource lifecycle activities (onboarding/offboarding), training assignment/completion tracking, and periodic user/access audits.
• Proven ability to partner effectively with Product Management, delivery leads, vendors, and business stakeholders in a matrix environment to manage dependencies, risks/issues, and operational priorities.
• Strong organizational and analytical skills with experience maintaining operational trackers (e.g., resourcing, training, contracts, risks/issues) and producing clear status reporting.
• Demonstrated ability to identify, track, and drive closure of operational risks and issues, escalating appropriately to protect delivery and service continuity.
• Experience with vendor and contract administration processes, including routing/follow-through for Statements of Work (SOWs) and purchase orders (POs), and tracking contract timelines.
• Strong stakeholder management, facilitation, influencing, and negotiation skills; able to communicate clearly across technical and business audiences.
• Strong proficiency with Microsoft Office tools (especially Excel) for operational reporting, tracking, and stakeholder-ready communications.
• Some global travel may be required to Pfizer locations and/or external conferences, as needed

• Non-standard work hours may be required based on project deliverables and business needs 

Technical Skills Requirements

• Experience supporting enterprise platforms in a regulated (GxP/validated) environment, including maintaining operational evidence, audit readiness, and adherence to governance controls.

• Excellent interpersonal and communication skills, with the ability to build relationships, influence outcomes, and present operational status and risks to varied audiences.

• Working knowledge of service management practices and tooling (e.g., intake/triage, incident/problem/change, backlog management) and comfort operating in a complex, matrix environment with geographically distributed partners.

• Comfort supporting high-level budget tracking and vendor coordination through disciplined operational tracking (e.g., contracts, SOWs/POs, resourcing changes) and timely follow-through.

Bonus Points If You Have (Preferred Requirements)

• Experience supporting clinical development processes (e.g., site management, monitoring, TMF, start-up) and/or working in the Life Sciences industry.
• Hands-on experience with Veeva Vault Clinical applications (CTMS, eTMF, Study Start Up, Site Connect) and/or Veeva Vault administration.
• Familiarity with ITIL practices and/or project/program management methods (e.g., ITIL Foundation, PMP).
• Experience supporting audits/inspections for regulated systems and maintaining evidence for compliance and audit readiness.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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