Manager - Product Training

About WPP Media 

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. 

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com 

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values: 

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity. 
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. 
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. 

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Manager Product Training working based out of Chennai who will:  

• Collaborate with Product team SMEs to ensure a deep understanding of product functionality, features, and benefits. Translate this knowledge into engaging training material and programs that cater to different learning styles, and that are scalable across clients, regions and user segments, using a variety of delivery methods, including e-learning courses, self-help materials, web-based tutorials and trainer-led
• Develop and maintain knowledge base documentation that translates technical information into relatable, use case-driven how-to content.
• Identify areas of training needs and assess user challenges with adoption of our Develop and implement learning strategies to address these needs.
• Monitor progress and suggest continuous improvements to our training off
• Measure the effectiveness of training programs and make data-informed decisions to improve them continuously.
• Work with the Enablement and Marketing teams on supporting materials and communication strategies to equip users with the knowledge and skills to leverage product capabilities eff
• Proactively keep up to date with the latest thinking on training and development methods and techniques and bringing forth ideas and recommendations as to their

Skills and Experience:

If this opportunity looks right for you, we are looking for candidates who have:

• Substantial experience with training needs assessment, content design, curriculum development and delivery, and program coordination, with a proven ability to drive tangible end user adoption.
• Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.
• Exceptional communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.
• Proven experience in designing eLearning content. Experience with Articulate360 would be a bonus.
• Proven experience in writing technical user
• Proven experience in designing and facilitating technical training in both a virtual and face-to-face setting.
• Familiarity with product development, lifecycles, agile working structures, project
• Display high energy and the ability to work in a fast-paced
• Ability to work effectively in a global setting across localities and time zone

Life at WPP Media & Benefits 

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.   

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.