Manager, Quality Assurance 1 (Chennai, IN)

(Senior) Manager, Quality Assurance
The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.
ROLE DESCRIPTION SUMMARY
The QA Manager is responsible for planning, coordinating and overseeing end-to-end test activities, developing test strategies, and ensuring the delivery of high-quality software products. The role requires deep expertise in QA methodologies and excellent leadership and coordination skills to drive team performance and collaboration across cross-functional and external teams. Team coordination and planning are parts of the role, ensuring smooth communication, effective guidance, and alignment with project goals.
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Coordinate and execute test activities, including functional, regression, performance, and end-to-end testing.
• Develop and implement comprehensive test strategies, including planning and execution of end-to-end test activities.
• Leverage TOSCA test suite for test automation and management.
• Document test plans, results, and processes; prepare and deliver presentations and reports to management and stakeholders.
• Coordinate with external test teams to ensure alignment and integration of testing efforts.
• Support team members in aligning daily efforts toward project objectives, tracking progress, and removing blockers.
• Ensure compliance with industry standards and best practices.
• Continuously improve QA processes and methodologies, including the adoption of AI-driven testing techniques.
• Perform other tasks as required.

COMPETENCIES

• Ability to work in an agile, high-paced environment and deliver within tight timelines.
• Demonstrates a strong sense of responsibility and accountability for the quality of the product.
• Ability to lead and inspire a team, providing clear direction and support.
• Strong team coordination and planning skills.
• Experience with end-to-end test activities and test plan creation.
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Strong documentation and presentation skills.
• Knowledge of AI techniques for test case generation, test optimization, and defect prediction.
• Ability to design and implement AI-driven solutions for automated test case creation.
• Strong analytical skills and broad business acumen.
• Strong problem-solving skills and the ability to analyse complex issues.
• Strong team player with the ability to work collaboratively with internal and external teams.
• Self-motivated and demonstrate a "doer mentality" and willingness to go the extra mile.
• Excellent communication skills, both written and oral.
• Fluency in spoken and written English; additional languages considered an asset.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in computer science, engineering, or a related field.
• Minimum of 10 years of proven experience as a QA Test Lead or similar role.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience with TOSCA test suite for test automation and management is highly desirable.
• TOSCA certification (e.g., Tricentis Certified Practitioner or equivalent) is highly desirable.
• Hands-on experience with test case creation, execution, and defect tracking.
• Experience in running testing planning meetings, defect triage, testing entry/exit gateways, and t closure meetings.
• Experience with automated testing tools and frameworks.
• Deep understanding of Agile software development methodology and Azure DevOps.
• Certification in QA or software testing (e.g., ISTQB).
• Experience with continuous integration and continuous deployment (CI/CD) pipelines is a plus.
• Experience with AI technologies and their application in quality assurance processes is a plus.
• Experience in the telecommunication field is highly desirable.
• Experience with AI-driven testing tools and integrating AI solutions into existing frameworks.
• Experience with Amdocs products is a plus.
• Attention to detail and a commitment to quality.

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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