Manager, Solution Engineering

Manager, Software Engineering – Pune, India

Does playing a critical role in improving engineering quality sound exciting to you? How about working for a global fintech company on global transformation projects? Join Western Union as Manager, Software Engineering–Quality Assurance.

Western Union powers your pursuit.

As a Manager of Quality Assurance, you will be responsible for defining testing strategies, methodologies, processes and tool utilization based on best practices and managing a team of Quality Assurance associates to ensure quality solutions are delivered.  You will be responsible for identifying engineering quality assurance needs and determining the appropriate solutions. The broad range of responsibilities include leading a quality assurance team, partnering with key stakeholders, both off-shore and on-shore, and delivering service level agreements. This includes monitoring on-going risks and providing resolutions, driving process improvements, resource planning & optimization and performance management.

Role Responsibilities:

• Develop and implement testing and quality assurance artifacts for new and existing software
• Ensure that software functionality is implemented according to the product stakeholder needs
• Recommend improvements to existing software programs, especially for unit tests
• Log and track system flaws using the JIRA issue tracking system
• Troubleshoot application issues and coordinate issue resolution with operations, functional, and technical teams
• Work with a software development team and Service providers in a geographically distributed structure
• Ensure the implementation of high-end, business-wide, critical strategy set by senior management
• Provide direct oversight of quality assurance team, adhering to QA standards and SLAs, and escalating risks and issues to the Engineering Delivery Head
• Invest time on a daily basis on all projects to remove impediments and provide solutions to technical challenges and make escalations as necessary
• Define and revise (if needed) metric/performance reporting under directions from Engineering Delivery Head to ensure viability of service levels
• Participate in capacity and program planning exercises
• Hire, manage and mentor 2-4 test leads who will manage a team of 6-10 engineers

Role Requirements:

• 12+ years of IT leadership and management experience in QA.
• Must be a problem solver with demonstrated experience in solving difficult technology challenges, with a can-do attitude
• Strong Experience in API and back end testing.
• Knowledge accessing relational databases (e.g. SQL scripting)
• Self-starter with ability to multi-task, prioritize, manage workload, and consistently deliver results
• Prior experience leading onshore and offshore delivery, including working overlapping business hours to partner with onshore teams. Capable to manage big team (40+ people)
• Experience in Agile and Iterative development methodologies
• Strong communication skills with ability to interact with developers and product stakeholders globally
• Technical areas of expertise:

• Experience with test management systems (e.g. HP Test Director)
• Strong background in test writing to provide full spectrum testing
• Functional Stability, Performance Reliability, System Resource Utilization, Usability
• Experience with core Java, API Testing related tools like Karate, Postman.
• Familiar with deployment strategies, including creation and oversight of multiple QA environments
• Good to Excellent written communication skills, including technical documentation
• Practical experience with creation of, and adherence to, an agile development scheduled for testing
• Background in working with product stakeholders to organize, develop and execute User Acceptance Tests
• Modeling experience for system execution workflows (e.g. UML Activity Diagrams) to aid in full system test coverage
• Experience with selecting/creating appropriate test data, and practiced at Structured Query Language (SQL) to validate system’s correct data handling
• Experience with automation of test scripting, API testing.
• Ability to utilize issue tracking analysis to identify focus areas of improvement based on quality assurance findings

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your India-specific benefits include:

• Employees Provident Fund [EPF]
• Gratuity Payment
• Public holidays
• Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
• Annual Health Checkup
• Hospitalization Insurance Coverage (Mediclaim)
• Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
• Cab Facility
• Relocation Benefit

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-RP #LI-Hybrid

Estimated Job Posting End Date:

12-07-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.