Manage business process re-engineering projects in the Operations domain, driving discussions with stakeholders, assessing current processes, and creating impactful solutions.
Description and Requirements
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibiliti es
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel
As part of GSS Transformation Practices
- Contribute to practice building activities - conduct knowledge sharing sessions.
- Coach junior members of the team
Education, Technical Skills & Other Critical Requirement
Education
- Graduation from a tier 1-2 institute, preferably MBA
Experience (In Years)
- 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms • Minimum 2 years of experience in innovation, strategy & operations, transformation al roles
- Experience in Digital transformation in Insurance domain to be of added advantage.
Technical Skills
• MS Office, Visio
Functional Skills • Ability to develop presentations that are clear and impactful. • Strong analytical and critical thinking skills. • Excellent people skills and ability to work effectively within a team. • Critical eye to identify areas for improvement in the business. • Team player with ability to create and deliver high-impact communications to stakeholders (written and oral) • Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items. • Initiative-tak ing, initiative-tak ing, ability to work independently with minimal guidance. • Ability to adapt approach to diverse cultures, communication styles, and working styles
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibiliti es
As part of global transformation team:
- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel
As part of GSS Transformation Practices
- Contribute to practice building activities - conduct knowledge sharing sessions.
- Coach junior members of the team
Education, Technical Skills & Other Critical Requirement
Education
- Graduation from a tier 1-2 institute, preferably MBA
Experience (In Years)
- 6 - 8 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms • Minimum 2 years of experience in innovation, strategy & operations, transformation al roles
- Experience in Digital transformation in Insurance domain to be of added advantage.
Technical Skills
• MS Office, Visio
Functional Skills • Ability to develop presentations that are clear and impactful. • Strong analytical and critical thinking skills. • Excellent people skills and ability to work effectively within a team. • Critical eye to identify areas for improvement in the business. • Team player with ability to create and deliver high-impact communications to stakeholders (written and oral) • Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items. • Initiative-tak ing, initiative-tak ing, ability to work independently with minimal guidance. • Ability to adapt approach to diverse cultures, communication styles, and working styles
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
MS Office
Visio
Similar Jobs at MetLife
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Manager of Strategic Consulting will develop AI adoption strategies, implement AI solutions, and drive change management to enhance productivity and decision-making.
Top Skills:
Ai ToolsCopilotPower Apps
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Team Leader will review Group Life claims, manage outreach for information, adjudicate claims, resolve discrepancies, and mentor team members while ensuring compliance and customer satisfaction.
Top Skills:
AccurintBiosCalligoCdfEdcsGlif ProductionGroupfactsExcelMicrosoft WordNetviewWorkdesk
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Team Leader manages Group Life claims, ensuring compliance with policies, improving customer service, mentoring staff, and handling escalations while maintaining production standards.
Top Skills:
AccurintBiosCalligoCdfEdcsGlif ProductionGroupfactsExcelMicrosoft WordNetviewWindowsWorkdesk
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
