The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.
ResponsibilitiesHow will you make an impact in this role?
- Manage the strategic planning, coordination, and execution of technology-focused projects, ensuring alignment with organizational objectives and project goals
- Strategically allocates resources to optimize utilization across high-complexity projects and balance team workloads
- Leads Agile Release Trains (ARTs), coordinating with product owners, agile champions, and development teams for timely quality milestone delivery
- Leads and orchestrates Program Increment (PI) Planning meetings and technical alignment discussions with leadership, product management, and delivery teams to ensure strategic alignment and readiness
- Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions, in partnership with product management and system architects
- Develops and oversees comprehensive risk management plans, conducts regular risk assessments, and deploys mitigation strategies to ensure smooth Agile Release Train (ART) execution
- Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution
- Champions Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams
- Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools
- Ensures compliance with Software Development Life Cycle (SDLC) standards across the Agile Release Train (ART)
- Utilizes advanced project management tools and techniques to monitor progress, track key metrics, and implement corrective actions
- Owns the creation of technical specification documents and blogs that explain product functionality and provide clarity on the project objectives
- Drives project quality by improving process gaps and increase efficiency and productivity
- Engages with stakeholders, including project sponsors, team of colleagues, and external partners, to ensure strategic alignment and effective information flow
- Mentor a team of Technology Delivery colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity
- Provide leadership and coaching to Technology Delivery teams, supporting training and development of best practices
- Manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
- Collaborates with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development
- Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
Minimum Qualifications
- Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering) and/or comparable experience; advanced degree preferred
- Knowledge of Agile/SAFe/Lean methodologies
- Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions
- Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
- Experience in program delivery or project management within a technology-focused environment
- Experience in leading project teams with a track record of successful project delivery
- Experience in managing multiple projects and coordinating cross-functional teams
- Experience in fostering a high-performing team environment
- Experience in stakeholder management and executive communication
- Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
- Experience in writing technical documentation
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
