Leads client-facing operational analytics strategy and delivery. Partners with senior stakeholders to define business questions, design dashboards and predictive or prescriptive models, develop analytics roadmaps, and translate data into actionable recommendations. Manages end-to-end analytical modeling projects, coordinates client and offshore delivery teams, communicates technical concepts to nontechnical audiences, and guides junior analytics consultants while ensuring quality and alignment with business goals.
Lead operational analytics strategy across teams. Ensure data-driven decision-making in operations. Partner with leadership to drive business goals through operational insights.
This is a client-facing role intended to bring strategic thought-leadership and analytical rigor to our Analytics practice, as well as to provide onshore presence and guidance to our offshore delivery model.
ResponsibilitiesLead operational analytics strategy. Partner with leadership on data driven decision-making. Ensure team�s alignment with business goals.
In this position, you will:
- Partner with our F1000 clients and their senior management teams to understand business objectives, frame key business questions and translate them into analytics solutions
- Work with business and technology partners in cross-functional teams to understand the client's data ecosystem and data availability
- Lead solution design for performance dashboards, predictive and prescriptive analytics models to solve specific problems in the domain of marketing, eCommerce, customer or operations analytics
- Apply your experience and expertise in data science methods, problem-solving, storytelling to capture meaningful insights and recommendations from data and work with the client partners to action those recommendations within the organization
- Define analytics project roadmaps for clients aligned to their specific business objectives
- Facilitate, track, coordinate and communicate reactive and proactive support status and enhancement requests, between the client stakeholders and eClerx delivery teams via written documents and presentations; communication will range from high level to detailed level depending on need and will take the form of specifications, diagrams, and data/process models
- Have the ability to perform tasks independently, lead analytics delivery teams, and direct the efforts of junior analytics consultants
- Own end-to-end management of analytical modeling projects; ensure quality, accuracy, relevance, and consumption of analytical results and recommendations
- Most importantly, the successful candidate will be a team player and collaborator within the eClerx ecosystem across multiple geographies (delivery teams are based in the US, Canada, EU, and APAC)
Bachelor�s degree in Business, Data Science, Operations, or related field. 4-6 years of experience in operational analytics, business analytics, or related fields.
- Understanding of how analytics is used in decision making in one or more industries (e-Commerce, Retail, Software, Tech, COG, etc.) and functional areas (marketing, customer analytics and insights, product, operations, etc.)
- Strong understanding and ability to interpret analytics solutions/models. Prescribe suitable solutions with an understanding in limitations of toolsets and available data
- Experience in managing procurement of data from various sources and perform data audits
- Experience in using BI/Visualization tools (Tableau, PowerBI etc.)
- Excellent communication skills (both written and verbal) as well as ability to present complex technical concepts to a non-technical audience
- Strong project management and organizational skills
- Strong problem-solving and troubleshooting skills. Proven experience in prioritizing and delegating work to meet deadlines, objectives, and quality metrics
EXL Chennai, Tamil Nadu, IND Office
Chennai, India
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