The Marketplace Operations Analyst will manage operational support for third-party partners, analyze guest and partner data, monitor order pipeline trends, and deliver insights and recommendations for enhancements to improve Partner and guest experiences.
Target + is an exciting new platform within Target’s digital portfolio. Guests look to Target for great products. With Target +, we aim to give them easy access to even more great products by partnering with best-in-class third-party Brands and Sellers (“Partners”). Guests will find these Target + products seamlessly integrated throughout Target.com, and they will benefit from the perks already enjoyed from Target, like 5% off with a Target REDcard, free shipping and easy in-store returns.
On the Target + team you will lead timely, accurate and professional and operational support to internal and external partners. Primary responsibilities of the Operations Analyst are:
- Manage support queue and execute defined Partner support processes
- Analyze guest and partner support data for key trends and report findings
- Analyze Operational KPIs (eg Order Defects, Click to Deliver speeds, regional delivery trends etc)
- Based on support and operational analysis, develop trends & insights, recommendations and deliver actions steps to Partners and internal stakeholders for improvement
- Monitor order pipeline trends and triage issues impacting guest experience
- Deliver enhancement projects impacting Partner experience or internal processes
Requirements
- 4 year college degree
- 3+ years’ experience in operations or business analytics. Digital retail and/or Marketplace experience strongly preferred.
- High proficiency in Microsoft Office products and Domo (or similar data visualization and analytics tool)
- Detail oriented, analytical and inquisitive
- Able to manage multiple priorities, and work with speed and accuracy
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