1) Should have OTMS execution experience in processing tasks (2-4 years)
2) Should be work as an individual contributor and deliver on KPI’s and daily tasks
3) Should be able to troubleshoot issues with the identification of process issues. Solution oriented
4) Horizontal stitching of the E2E process, able to understand process maps and create IOP/SOP. Should know how to file manage.
5) Project analysis, and Data input from colleagues for Successful parallel run, testing, and deployment of Oracle TMS in the GSC
6) Ensuring data quality input for Customer, Vendor master data & Standard material codes
7) Testing E2E files, Process Flows, Data flows, and reporting capabilities, and Control effectiveness
8) Troubleshoot, investigate & escalate testing & process challenges to the correct desks
9) Share feedback to strengthen User & system experience, process experience, and customer experience outcomes
10) Align & Seek guidelines for KPI’s and process flow directions from the Project team and GPL’s.Has accountability for preparation of export/import documentation andsubmission of the same timely and accurately to stakeholders.Adheres to IOPs and deviations to be checked prior with stakeholders.Focuses on data quality to ensure SLAs are met.Up-to-date understanding/training of Process and IOPs to createdocumentation.May perform root cause analyses in the event of escalations.May train new hires on the process(es).
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