At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth.
Role Summary
Salesforce Administrator responsible for day-to-day administration, configuration, and support of Salesforce solutions in a life sciences-focused environment. This role owns user support and platform operations, builds declarative automation and reporting, maintains data quality, and supports releases and change control. The Administrator works closely with Solution Architects, Developers, Business Analysts, PMO, and QA to drive delivery and continuous improvement. This is an individual contributor role. No travel. Fully remote.
Core Responsibilities
- Design and implement integrations between Salesforce and external systems using MuleSoft (Anypoint Platform) and APIs
- Own integration solution documentation including interface specifications, data mappings, sequence diagrams, and operational runbooks
- Define integration patterns and non-functional requirements (security, scalability, error handling, retries, idempotency, monitoring)
- Build MuleSoft APIs and integrations (API-led connectivity patterns, REST/SOAP services, message queues where applicable)
- Design and implement Salesforce-side integration components (Connected Apps, OAuth, Named Credentials, External Services, Platform Events, Change Data Capture)
- Support data integration needs including batch and near-real-time sync, transformations, and data quality checks
- Collaborate with client stakeholders to gather integration requirements, clarify source/target systems, and drive technical decisions
- Partner with Salesforce Architects, Developers, Business Analysts, PMO, and QA to deliver end-to-end solutions
- Support regulated delivery needs (HIPAA/PHI handling where applicable, auditability, change control, and release governance)
- Support CI/CD and release processes for integrations (source control, branching, automated testing, deployment pipelines)
- Troubleshoot production integration issues, perform root-cause analysis, and implement fixes and preventive improvements
Required Qualifications
- 5+ years of experience in integration development and/or integration architecture roles
- Required MuleSoft experience delivering integrations (design, build, deploy, support) on Anypoint Platform
- Experience integrating with Salesforce (Salesforce APIs, authentication patterns, and platform eventing options)
- Required healthcare experience and supporting health data manipulation, security, and transfer
- Strong understanding of integration fundamentals: API design, data mapping, transformation, error handling, retries, idempotency, and monitoring
- Strong understanding of security fundamentals: OAuth 2.0, JWT, TLS, certificate handling, and least-privilege access
- Experience with both synchronous and asynchronous integration approaches and making tradeoffs based on reliability and performance
- Experience working in Agile delivery teams and collaborating across onshore/offshore teams
- Strong client-facing communication skills and ability to drive clarity across technical and non-technical stakeholders
Required Salesforce Certifications
- Salesforce Certified Mulesoft Developer I or equivalent level of experience
- Salesforce Certified Platform Administrator I or equivalent level of experience
Nice to Have
- Experience with Dell Boomi or Informatica (for example: Informatica Intelligent Cloud Services) in addition to MuleSoft
- Salesforce certifications (optional): Salesforce Certified Platform Integration Architect; Salesforce Certified Platform Developer I
- Health Cloud experience and/or Health Cloud Accredited Professional
- Experience integrating with common life sciences platforms (for example: Veeva, IQVIA) and identity/MDM solutions
- Experience with event streaming or message brokers (for example: Kafka, JMS, or cloud-native queues)
- Exposure to validated system delivery (requirements traceability, test evidence, audit readiness)
Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
