National Manager, Key Account Relationships

The National Manager, Key Account Relationships for Manulife Mortgage Protection Plan (MPP) plays a crucial role in executing broker engagement strategies and enhancing sales performance within the organization. This position involves closely collaborating with the National Director of Key Accounts and the MCI Management team to develop and implement training programs, presentations, and ongoing relationship-building initiatives with broker firms, ensuring alignment with Manulife’s strategic objectives.

The National Manager will represent and advocate for MPP within the mortgage broker community, fostering strong relationships with brokers and industry associations. This role requires identifying opportunities through pipeline management, selecting broker events where MPP's participation would add value and increase market visibility, and delivering monthly sales results. Success in this position demands strong communication skills, proficiency in CRM software, the ability to travel, and effective collaboration with stakeholders across the organization.

Position Responsibilities:

• Assist the National Director of Key Accounts and the MCI Management team in executing broker strategies.

• In collaboration with the rest of the sales team, Create, organize, and execute key training programs for broker firms.

• Develop plans to achieve year-over-year sales growth.

• Represent and promote MPP within the Mortgage Broker community by building strong relationships with brokers and industry associations.

• Identify opportunities through pipeline management and present them to the MCI management team.

• Propose and negotiate MPP's participation in broker events and conferences, ensuring alignment with strategic goals for mortgage protection.

• Collaborate with the MOS Reporting team to deliver monthly sales results to the management team of key firms.

• Maintain and enhance the relationship between the firm and MCI.

• Keep the MCI management team informed about firm trends, opportunities, and business activities.

• Manage and expand product opportunities at the firm level.

Required Qualifications:

• Proven experience in customer service, sales, or a related field, preferably in the financial or insurance sector.

• Over 3 years of experience working with mortgage brokers.

• Strong communication and interpersonal skills to build rapport and trust with clients.

• Proficiency with CRM software and customer management tools.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Valid Driver’s License as the successful candidate will be required to travel within Canada up to 50% during peak seasons and 30% annually.

Preferred Qualifications:

• Excellent problem-solving abilities and attention to detail.

• Knowledge of mortgage protection products and the mortgage industry is an advantage.

• Ability to work independently and collaboratively within a team.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact recruitment@manulife.com for additional information.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.