NetSuite Functional Administrator

Job Title: NetSuite Functional Administrator

• Department: IT
• Location: Remote / Offshore
• Reports To: Deputy CIO

About the Role

We are seeking a highly skilled, execution-focused NetSuite Technical Administrator to drive the development, configuration, and day-to-day optimization of our NetSuite ERP ecosystem. This is a strict "hands-on-keyboard" role requiring a candidate who can pivot seamlessly between writing production-ready SuiteScript, developing midmarket integrations, and resolving complex functional tickets.

The ideal candidate has deep experience in a SaaS environment, with a proven track record of building automated billing schedules, setting up payment/EFT gateways, and directly building and maintaining bi-directional integrations between Salesforce and NetSuite via Celigo.

Key Responsibilities

SuiteScript Development & System Customization

• Custom Code Deployment: Design, develop, test, and deploy production-ready SuiteScripts (Client, User Event, Map/Reduce, Suitelet, Restlets, and Workflow Action scripts) to automate business processes.
• Form & Workflow Engineering: Customize NetSuite forms, fields, subtabs, and custom records. Configure multi-level, role-based approval workflows with complex status transitions and automated email notifications.
• Release & Deployments: Manage code and configuration migrations across environments using the SuiteCloud Development Framework (SDF) and sandbox accounts.
• Documents & Templates: Design and develop Advanced PDF/HTML templates and custom email templates for multi-subsidiary invoices, statements, and forms, consolidating functional printouts into clean, uniform layouts.

Order-to-Cash (O2C) & SaaS Billing Automation

• SaaS Billing Architecture: Develop and automate recurring billing processes, standard/custom billing schedules, and usage-based billing workflows driven by external platform data.
• Payment & EFT Gateways: Configure, maintain, and troubleshoot NetSuite payment instruments and integrations (e.g., Fortis, Stripe, or similar gateways). Investigate daily production payment failures, gateway declines, and validation errors.
• Electronic Payments: Own the EFT Payment SuiteApp setup. Configure bank formats, payment files, entity details, and handle Payment File Administration (PFA) error resolution.

Core Integrations (Salesforce & Celigo)

• Celigo Development: Directly develop, configure, and deploy bi-directional data integrations between Salesforce CRM and NetSuite utilizing Celigo (Integrator.io).
• Pipeline Monitoring & Optimization: Actively monitor integration flows, map data fields, write transformation rules, and debug sync errors to maintain absolute data integrity across systems.

Technical Support & Operations

• Ticket Queue Ownership: Own and resolve daily technical support tickets, diagnosing script failures, workflow bottlenecks, and transaction processing issues.
• Procure-to-Pay (P2P) Maintenance: Maintain the technical configurations supporting purchasing, vendor approvals, and automated 3-way matching.
• Data Hygiene: Minimize data entry errors by leveraging automated validation rules and executing clean data modifications via mass CSV imports.

Qualifications

• Experience: 3+ years of hands-on NetSuite administration and development experience within a SaaS or recurring revenue business model.
• Technical Mastery: * Strong proficiency in SuiteScript 1.0/2.x and native SuiteFlow.
  • Direct experience developing and deploying integrations via Celigo (specifically Salesforce-to-NetSuite).
  • Hands-on experience with the NetSuite EFT Payment SuiteApp and merchant payment gateways.
• Certifications (Preferred): NetSuite Certified Financial Associate, BI and Reporting Associate, or Administrator.
• Execution Style: A builder mindset. You thrive on technical execution, clean documentation, unit testing, and taking direct ownership of the system's operational heartbeat.

Career Growth Opportunities: Senior NetSuite Functional Admin; NetSuite Business Analyst