As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents
Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported applications
Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis
Make decisions quickly, often with limited information, based on a solid understanding of finance process policies and best practices
Identify tech support problem areas for improvement and, if warranted, implement corrective actions
Drive the importance of effective customer service ensuring they are the cultural cornerstones of a professional work environment
Support management of key relationships (Sales, Finance, Accounting, IT) to ensure services are aligned and delivered to business requirements
Ensure service levels are met and measure performance against them
Support adoption of best practices through the entire IT Business Applications support process
Maintain knowledge base of supported systems functionality, customization and integration
What You’ll Need:
Bachelor’s degree in relevant discipline (MIS, IT business/computer science and/or Accounting)
5+ years of Experience on NetSuite application
Experience with Finance processes and NetSuite features including Financials, GL, AR, AP, Advanced Revenue Management (ARM)
Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent written and verbal communications skills
Bonus Points:
Blackline, Coupa, Expensify, ServiceNow and/or other finance application technical knowledge
SOX controls implementation and support experience
SDLC experience
Location : Kharadi, Pune (Work form Office)
Shift Timing: 2:00 PM to 11:00 PM IST
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
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