The Network Support Engineer is responsible for maintaining and troubleshooting network systems and supporting network operations.
Network Support Engineer
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Provide senior-level, hands-on support for complex multicloud networking and security issues. Serve as technical escalation for deployment, integration, optimization, and critical incident RCA. Troubleshoot network connectivity and performance across AWS, Azure, and GCP; analyze packets, logs, and metrics; coordinate with Sales, Solution Engineering, and Product Engineering; document KB articles and runbooks; mentor junior engineers and participate in on-call rotations.
Top Skills:
ArubaAws Routing TablesAws Security GroupsAws TgwAws VpcAzure FirewallAzure Load BalancerAzure VnetAzure Vnet PeeringBarracudaBgpCheck PointCisco AsaCisco IsrDnsEniFortinetGcp Cloud RouterGcp InterconnectGcp VpcGcp VpnIps/IdsIpsec VpnJuniperLinuxMerakiNatOspfPacket AnalysisPalo AltoPythonRiverbedShell ScriptingSonicwallSophosSsl VpnTcp/IpVirtualizationZero-Trust
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Provide L2 operational support for non-production mobile and telecom infrastructure. Support containerized and virtualized platforms, perform environment setup/reset/recovery, monitor health, handle incidents within SLAs, coordinate with onsite testing teams, perform initial RCA, and escalate complex issues to L3.
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Provide L2/L3 remote network support for retail stores, troubleshooting Cisco devices, configuring network devices, and collaborating with teams to ensure network stability.
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