Gather and analyze stakeholder requirements and translate them into ServiceNow AI solutions (Virtual Agent, Predictive Intelligence, Now Assist). Collaborate with technical teams to implement AI-driven automation and agentic solutions, optimize workflows, monitor system performance, train users, and drive adoption while ensuring clear communication between business and technical stakeholders.
Position : ServiceNow Business Analyst – AI
Experience: 4+ Years
Location: Remote (5 Days )
Employment Type: Full-Time
We are a fast-growing technology-driven organization focused on delivering digital transformation solutions to global clients. Our expertise lies in leveraging platforms like ServiceNow along with emerging technologies such as Artificial Intelligence (AI) and automation.
Key Responsibilities- Gather and analyze business requirements from stakeholders
- Translate business needs into ServiceNow AI-based solutions
- Collaborate with technical teams to implement features like:
- Virtual Agent
- Predictive Intelligence
- Now Assist
- Identify opportunities for process automation using AI
- Work on workflow optimization and process improvement
- Support implementation of Agentic AI solutions
- Monitor system performance and suggest improvements
- Ensure smooth communication between business and technical teams
- Conduct user training and drive adoption of AI solutions
- Strong experience as a ServiceNow Business Analyst
- Hands-on or functional knowledge of:
- Predictive Intelligence
- Virtual Agent
- Now Assist
- AI / Automation
- Good understanding of ITSM / ITOM processes
- Ability to convert business requirements into technical solutions
- Strong communication and stakeholder management skills
- Exposure to AI/ML concepts
- ServiceNow Certifications (CSA, CIS, etc.)
- Experience in Agile/Scrum environment
- Basic understanding of data analysis and reporting
- Analytical thinking
- Problem-solving mindset
- Strong communication & collaboration
- Adaptability to new technologies
- Work on cutting-edge AI + ServiceNow projects
- 100% Remote work environment
- Opportunity to grow in a high-demand domain
- Collaborative and innovation-driven culture
Similar Jobs
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Lead complex, multi-geography payments transformation projects; engage senior stakeholders; manage cross-product deployment of customer journeys; perform project sizing, create detailed plans, business cases and benefit sizing; and independently lead transformation interventions.
Cloud • Information Technology • Security • Software
Perform product and business analytics: translate open-ended questions into hypotheses, analyze funnels and retention, run experiments, build dashboards and pipelines, collaborate with engineering and product, and deliver AI-enabled analytics to drive measurable business outcomes.
Top Skills:
DatabricksPythonSnowflakeSQLTableau
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Cybersecurity • Data Privacy
Own and lead Rubrik's engagement with Indian Global Systems Integrators (GSIs), drive strategic partnerships, create services and enablement, manage financial models and negotiations, accelerate partner adoption and bookings, coordinate cross-functional stakeholders, build OEM/ISV ecosystems, and execute partner account strategies and KPIs. Frequent travel required.
Top Skills:
AWSCloudGCPAzureNutanixPure StorageRubrik Agent CloudRubrik Security CloudSaaSSalesforce
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
