Provides advanced 24x7 operational support for network, cloud, security, and infrastructure services. Responsibilities include resolving high-priority incidents, troubleshooting routing, firewalls, VPNs, Zscaler, Azure, and AWS, conducting root cause analysis, managing changes, coordinating vendors, monitoring capacity and availability, mentoring L1 analysts, and maintaining technical runbooks. Leads major incident resolution and participates in on-call and maintenance activities.
NOC Analyst - L2
Role Overview
The NOC Analyst L2 provides advanced
operational support for network, cloud, security, and infrastructure services.
This role is responsible for complex troubleshooting, root cause analysis,
problem management, vendor coordination, and mentoring L1 analysts while
ensuring high availability of enterprise environments.
Key Responsibilities
- Perform advanced troubleshooting for network, cloud, and
security-related incidents.
- Lead incident resolution for Priority 1 and Priority 2 outages.
- Conduct detailed Root Cause Analysis (RCA) and Problem
Management activities.
- Support Zscaler Internet Access (ZIA), Zscaler Private Access
(ZPA), and secure remote access environments.
- Troubleshoot routing, firewall, VPN, and application
connectivity issues.
- Manage cloud infrastructure incidents across Azure and AWS
platforms.
- Perform change implementations and maintenance activities.
- Coordinate with OEMs and third-party vendors for issue
resolution.
- Review infrastructure capacity, availability, and performance
trends.
- Mentor L1 analysts and support knowledge management
initiatives.
- Participate in major incident management and operational
reviews.
- Create and maintain technical runbooks and SOPs.
Technical Skills
Networking
- Advanced Routing & Switching
- BGP, OSPF, MPLS
- SD-WAN
- Enterprise VPN Technologies
- WLAN Fundamentals
Security & Zscaler
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Secure Web Gateway
- SSL Inspection
- Traffic Forwarding
- Proxy Troubleshooting
- Firewall Technologies
- SASE Concepts
- Zero Trust Architecture
Cloud Technologies
- Microsoft Azure
- AWS
- Cloud Networking
- Cloud Security Monitoring
- IAM & Identity Services
Infrastructure
- Windows Server Administration
- Linux Administration
- VMware Virtualization
- Active Directory
- DNS/DHCP Services
ITSM & Operations
- Incident Management
- Problem Management
- Major Incident Management
- Change Management
- Capacity & Availability Management
- ITIL Framework
Shift & Scheduling
- 24x7 rotational support
- On-call participation for critical escalations
- Planned maintenance and change window support
- Lead role during major incidents
Preferred Certifications
- ITIL 4 Foundation
- CCNP Enterprise or Equivalent
- Microsoft AZ-104 Azure Administrator
- AWS SysOps Administrator Associate
Highly Preferred Zscaler Certifications
- Zscaler Certified Administrator (ZCCA-IA)
- Zscaler Certified Architect (ZCCA)
- Zscaler Certified Cloud Administrator
- Zscaler Digital Transformation Administrator
Additional Preferred Certifications
- Palo Alto PCNSA/PCNSE
- Fortinet NSE 4+
- Cisco CyberOps Professional
- Microsoft SC-200 Security Operations Analyst
- AWS Security Specialty
SRM Technologies Chennai, Tamil Nadu, IND Office
Chennai, India
SRM Technologies Chennai, Tamil Nadu, IND Office
Perungudi, Campus 1A, 5th Floor, RMZ Millenia Business Park, , , , Chennai, Tamil Nadu, India, 600096
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Monitor security alerts, detect and analyze threats, respond to security incidents, assess their scope and impact, and investigate phishing incidents. The role requires experience with SOC operations, SIEM, EDR, IDS/IPS, firewalls, antivirus tools, networks, operating systems, and endpoint fundamentals. Preferred qualifications include AI-assisted threat detection, security scripting, and certifications such as Security+, CISSP, or CISM.
Top Skills:
Ai/MlAntivirusCC#ChronicleComputer NetworksCrowdstrike FalconEdrEndpoint SecurityFirewallsIds/IpsOperating SystemsPowershellPythonSIEM
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Leads and develops a distributed software engineering team responsible for a customer-deployed virtual appliance. Owns engineering execution, architecture guidance, roadmap delivery, Scrum practices, reliability, incident response, vulnerability remediation, hiring, and team development. Requires technical fluency in Linux, virtualization, containers, customer-installed software, SaaS connectivity, and AI/LLM tools, while partnering closely with Product Management and cross-functional engineering teams.
Top Skills:
Ai And Llm ToolsContainerizationGoLinuxScrumVirtualization
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Develop data science and AI solutions using Python and Django, including data collection, labeling, curation, feature engineering, classical machine learning, and generative AI. Deploy models to production using CI/CD, Airflow, and MLflow; automate modeling pipelines and monitor model drift. Collaborate with stakeholders in Agile Scrum teams, improve testing and automation practices, and analyze business requirements.
Top Skills:
AgileAirflowCi/CdDjangoHadoopMlflowPandasPythonScrumSparkSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
