Provides advanced 24x7 operational support for network, cloud, security, and infrastructure services. Responsibilities include resolving high-priority incidents, troubleshooting routing, firewalls, VPNs, Zscaler, Azure, and AWS, conducting root cause analysis, managing changes, coordinating vendors, monitoring capacity and availability, mentoring L1 analysts, and maintaining technical runbooks. Leads major incident resolution and participates in on-call and maintenance activities.
NOC Analyst - L2
Role Overview
The NOC Analyst L2 provides advanced
operational support for network, cloud, security, and infrastructure services.
This role is responsible for complex troubleshooting, root cause analysis,
problem management, vendor coordination, and mentoring L1 analysts while
ensuring high availability of enterprise environments.
Key Responsibilities
- Perform advanced troubleshooting for network, cloud, and
security-related incidents.
- Lead incident resolution for Priority 1 and Priority 2 outages.
- Datadog monitoring and troubleshooting
- Aruba wireless, Hands-on experience with Juniper routers,
switches, and firewalls, ISP and internet circuit management
- GitHub, including submitting and reviewing pull requests
- Conduct detailed Root Cause Analysis (RCA) and Problem
Management activities.
- Support Zscaler Internet Access (ZIA), Zscaler Private Access
(ZPA), and secure remote access environments.
- Troubleshoot routing, firewall, VPN, and application
connectivity issues.
- Manage cloud infrastructure incidents across Azure and AWS
platforms.
- Perform change implementations and maintenance activities.
- Coordinate with OEMs and third-party vendors for issue
resolution.
- Review infrastructure capacity, availability, and performance
trends.
- Mentor L1 analysts and support knowledge management
initiatives.
- Participate in major incident management and operational
reviews.
- Create and maintain technical runbooks and SOPs.
Technical Skills
Networking
- Advanced Routing & Switching
- BGP, OSPF, MPLS
- SD-WAN
- Enterprise VPN Technologies
- WLAN Fundamentals
Security & Zscaler
- Zscaler Internet Access (ZIA)
- Zscaler Private Access (ZPA)
- Secure Web Gateway
- SSL Inspection
- Traffic Forwarding
- Proxy Troubleshooting
- Firewall Technologies
- SASE Concepts
- Zero Trust Architecture
Cloud Technologies
- Microsoft Azure
- AWS
- Cloud Networking
- Cloud Security Monitoring
- IAM & Identity Services
Infrastructure
- Windows Server Administration
- Linux Administration
- VMware Virtualization
- Active Directory
- DNS/DHCP Services
ITSM & Operations
- Incident Management
- Problem Management
- Major Incident Management
- Change Management
Shift & Scheduling
- 24x7 rotational support
- On-call participation for critical escalations
- Planned maintenance and change window support
- Lead role during major incidents
Preferred Certifications
- ITIL 4 Foundation
- CCNP Enterprise or Equivalent
- Microsoft AZ-104 Azure Administrator
- AWS SysOps Administrator Associate, AWS Security Specialty
Highly Preferred Zscaler Certifications
- Zscaler Certified Administrator (ZCCA-IA)
- Zscaler Certified Architect (ZCCA)
- Zscaler Certified Cloud Administrator
- Zscaler Digital Transformation Administrator
Additional Preferred Certifications
- Palo Alto PCNSA/PCNSE
- Juniper
- Fortinet NSE 4+
- Cisco CyberOps Professional
- Microsoft SC-200 Security Operations Analyst
SRM Technologies Chennai, Tamil Nadu, IND Office
Chennai, India
SRM Technologies Chennai, Tamil Nadu, IND Office
Perungudi, Campus 1A, 5th Floor, RMZ Millenia Business Park, , , , Chennai, Tamil Nadu, India, 600096
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