Monitors network, cloud, server, endpoint, and security environments in a 24x7 rotational operation. Performs initial triage and troubleshooting of infrastructure and security alerts, analyzes SIEM and security tool events, manages incidents through ITSM platforms, escalates critical issues, supports incident response and service restoration, and maintains documentation, reports, and shift handovers.
NOC + SOC Analyst (L1)
Experience
2-3 Years
Location
Chennai
Shift
24x7 Rotational Shifts
Role Summary
Seeking a proactive NOC + SOC Analyst (L1)
to monitor, troubleshoot, and respond to infrastructure and security alerts.
The role will support network, cloud, endpoint, and security operations while
ensuring adherence to SLAs and operational procedures.
Key Responsibilities
- Monitor network, cloud, server, and security environments using
monitoring and SIEM tools.
- Perform initial triage and troubleshooting of operational and
security incidents.
- Analyze alerts from firewalls, EDR/XDR, SIEM, VPN, and cloud
platforms.
- Create, update, and manage incidents through ITSM tools.
- Escalate critical incidents and security events to L2 teams as
per defined procedures.
- Support incident response, service restoration, and shift
handovers.
- Maintain accurate documentation and operational reports.
Technical Skills
- Basic knowledge of TCP/IP, DNS, DHCP, VPN, Routing &
Switching.
- Familiarity with Windows, Linux, Active Directory, Azure, and
AWS.
- Understanding of SIEM, EDR/XDR, Firewall, IDS/IPS, and Endpoint
Security concepts.
- Hands-on exposure to tools such as ServiceNow, Splunk,
Microsoft Sentinel, SolarWinds, PRTG, or similar monitoring platforms.
- Basic understanding of cybersecurity threats, log analysis, and
incident management.
Preferred Certifications
- ITIL 4 Foundation
- SC-900 / Security+
- AZ-900 or AWS Cloud Practitioner
- CCNA (Preferred)
- Zscaler Foundations Certification (Added Advantage)
Required Skills
- Strong analytical and troubleshooting abilities
- Good communication and documentation skills
- Ability to work effectively in a 24x7 support environment
- Team player with a customer-focused mindset
SRM Technologies Chennai, Tamil Nadu, IND Office
Chennai, India
SRM Technologies Chennai, Tamil Nadu, IND Office
Perungudi, Campus 1A, 5th Floor, RMZ Millenia Business Park, , , , Chennai, Tamil Nadu, India, 600096
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