Manage and grow assigned client accounts by building strong relationships, assessing needs, presenting products/services, resolving issues, driving upsell and renewals, collaborating with internal teams, and reporting on account performance to improve customer satisfaction and revenue.
Job description
Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey
- You will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services
- Your role is crucial in driving customer satisfaction, retention, and business growth
Responsibilities:
- Client Relationship Management:Build and maintain strong relationships with assigned clients
- Act as the main point of contact and establish trust to understand their business goals and challenges
- Needs Assessment:Conduct thorough needs assessments to understand client requirements, preferences, and expectations
- Identify opportunities for upselling or cross-selling based on client needs
- Account Planning:Develop account plans outlining strategies for client retention and growth
- Collaborate with internal teams to align products or services with client objectives
- Product/Service Presentation:Present and demonstrate products or services to clients, highlighting key features and benefits
- Provide training and support to clients as needed
- Issue Resolution:Address and resolve client concerns, issues, or escalations in a timely and effective manner
- Collaborate with internal teams to ensure client satisfaction
- Sales Growth:Identify opportunities for business expansion within existing accounts
- Work closely with the sales team to explore new revenue streams
- Contract Renewals:Manage contract renewals and negotiate terms to ensure continued partnership
- Monitor contract compliance and address any discrepancies
- Reporting and Analytics:Prepare regular reports on account status, revenue, and performance metrics
- Utilize analytics to identify trends and opportunities for improvement
- Customer Feedback:Gather and analyze customer feedback to improve products or services
- Implement changes based on client input to enhance customer satisfaction
Role: Other
Industry Type: IT Services & Consulting
Department: Other
Employment Type: Full Time, Permanent
Role Category: Other
Education
UG: Any Graduate
PG: Any Postgraduate
Key Skills
Client satisfaction
SalesClient relationship management
Business expansion
Product service
Customer satisfaction
Issue resolution
Account management
Analytics
Account planning
Photon Chennai, Tamil Nadu, IND Office
DLF IT Park 1/124 Mount Poonamallee Road Sivaji Gardens Manapakkam , Chennai, India, 600089
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