Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Location: Cincinnati, OH
Job Summary
The Onboarding Coordinator works with our Provider Sales Team, Installation Vendors and Customers during the initial partnership with PatientPoint programs. You will play a critical role in building out relationships with our new customers and create a positive experience during the installation process.
What You’ll Do
- Manage and review enrollments received by the Provider Sales team, for program compliance and data accuracy.
- Go-to contact for program specific sell-in requirements and installation logistics.
- Responsible for data accuracy within internal database.
- Serve as the liaison between the Installation Vendors and Customer through the installation process.
- Coordinates all hardware and technician deliverables to meet installation schedule.
- Conducts onboarding training with Customers.
- Interact with Customers to provide information in response to inquiries and concerns about PatientPoint solutions and services.
- Assist Customers, Installation Vendors and Internal Departments with a resolution involving internet connectivity.
What We Need
- Associate's degree or equivalent combination of education and experience preferred.
Desired Qualifications
- Strong computer competency with database systems a plus.
- Strong project management skills while working in a team environment; 1-2 years of experience
- Consistent ability to craft clear, grammatically correct, and professional business communication.
- Strong Interpersonal skills – ability to establish and maintain successful cross functional relationships and collaborate closely with multiple teams.
- Demonstrated proficiency in MS Office software Excel, Word and PowerPoint; advanced ability in Excel
What You'll Need to Succeed
- Must be a team player and be able to work efficiently with a diverse group of people.
- Enjoy working off deadlines and in a fast-paced environment.
- Must have strong interpersonal and organizational skills and be able to handle multiple tasks.
- Excellent communication and negotiation skills; both verbal and written.
- Must embrace change to support a dynamic department.
- Detail-orientation – strong attention to detail and accurate.
- Focused and results oriented: consistent ability to deliver and by deadline
- “Can do” attitude in an environment of entrepreneurship and opportunity, with changing priorities
- Critical thinker with the ability to identify, solve problems & thrive in a fast-paced environment.
- Exceptional organizational skills and ability to juggle competing priorities.
- Problem Solver—ability to identify issues and proactively make recommendations for solving.
About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year.
Latest News & Innovations:
- Named A Best Place to Work Across Multiple Prestigious Platforms! Read More
- Featured on Built In's article "Companies That Pay Well". Read More
- Now Culture Content Certified by VentureFizz. Read More
What We Offer:
We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
