Onboarding Program Manager

Available Location: Bengaluru, India
Role Overview
We're looking for a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of our onboarding programs. You'll work cross-functionally with HR, Learning & Development and IT, and other key teams to ensure a seamless and engaging experience for new hires, from offer acceptance through their first year of employment.
As the Onboarding Program Manager, you'll have the unique opportunity to shape the first impression our new employees have of the company, influencing their long-term success and engagement. In this exciting role, your immediate focus will be to help stand up the operations on the ground for our new India center of excellence. While you support our local growth for employees in the India region, processing day-to-day operational tasks such as ensuring data integrity throughout the employee lifecycle including processing internal transfers, job changes and terminations as well as elements that must be reported to payroll on a monthly basis, you will also be collaborating with other People Team members globally and be our main point of contact for driving our Onboarding Program optimization across the entire organization.
Key Responsibilities

• Lead the end-to-end management of the onboarding program for all new hires across various business units and functions.
• Design and implement scalable onboarding strategies and programs, including virtual, hybrid, and in-office onboarding experiences.
• Collaborate with HR, Learning & Development, IT, and departmental managers to create a cohesive, engaging, and informative onboarding journey.
• Continuously assess and improve onboarding processes through data analysis, employee feedback, and industry best practices.
• Develop and track key performance indicators (KPIs) to measure the effectiveness of onboarding programs and employee satisfaction.
• Create and maintain high-quality onboarding content, including guides, training materials, and videos.
• Oversee the onboarding portal, ensuring it is user-friendly, up-to-date, and contains relevant resources for new hires.
• Host onboarding sessions, including company orientation, culture training, and introduction to teams and leadership.
• Manage onboarding technology platforms (e.g., Workday, BambooHR, etc.) to streamline the process and ensure efficiency.
• Provide coaching and guidance to HR partners and hiring managers to ensure consistent delivery of the onboarding program.
• Identify areas of improvement and innovation within the onboarding process, making data-driven recommendations for continuous program development.
• Manage onsite operational growth needs for the region, coordinating with cross-functional stakeholders (Legal, Places, HRBP, Recruiting, etc.) to ensure India GCC employees have a great experience while creating new processes and workflows to scale for future growth.
• Delegate projects and tasks and mentor junior members of the team.

Required Skills and Qualifications

• Experience: Minimum of 4+ years of experience in onboarding, HR, program management, or administrative role, preferably in a high-growth or fast-paced environment.
• Strong Communication Skills: Excellent written and verbal communication skills. Ability to build rapport with new hires and communicate effectively across multiple teams.
• Detail-Oriented: High attention to detail and ability to manage multiple tasks simultaneously while maintaining accuracy.
• Organizational Skills: Strong ability to prioritize tasks, manage time efficiently, and meet deadlines in a fast-paced environment.
• Tech-Savvy: Familiarity with HR software and onboarding platforms (e.g., Workday, BambooHR, or similar systems). Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
• Cultural Sensitivity: Ability to understand and appreciate diverse cultures and create an inclusive onboarding experience for employees across various regions.
• Problem-Solving: Proactive in identifying potential onboarding issues and offering effective solutions.
• Team Player: Ability to work collaboratively with HR, hiring managers, and other teams to ensure smooth onboarding and integration of new hires.
• Experience with Remote Onboarding: Experience managing remote onboarding processes is required.

Desired Skills & Qualifications

• Bachelor's or Master's degree in Human Resources, Business Administration, Organizational Development, or related field.
• 5+ years of experience in HR, onboarding, or talent management, with at least 2 years in a leadership role.
• Proven experience in developing and managing onboarding programs at scale.
• Strong project management skills, with the ability to handle multiple initiatives simultaneously and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization.
• Proficiency with onboarding tools, HRIS systems (e.g., Workday, BambooHR, SAP SuccessFactors), and learning management systems (LMS).
• Data-driven mindset with the ability to analyze metrics and report on program effectiveness.
• Experience working in a fast-paced, global environment is preferred.
• Knowledge of Indian labor laws and compliance is a plus.
• Experience with support for other APJC countries: Singapore, South Korea, Japan, Australia, China, Malaysia is a plus.
• Experience working within a ticketing system (Zendesk, Jira Service Desk, etc.) is a plus.
• Fluency in Hindi or any regional language (depending on the location) is a plus.