Operational Support SRE

Important Information
 
Location: Gurugram/Delhi-NCR preferred, Pune, Bangalore, Hyderabad
Experience: 6 to 10+ years of work experience
Job Mode: Full-time - Hybrid-mode work may be required
  
Job Summary

Responsibilities and Duties·

• Support our Akamai edge setup, including CDN, WAF, botman.
• Fix issues and kep traffic flowing fast to AWS/on-prem origins.
• Write rules to block API threats (like bad JWTs or injections).
• Set up logging with Fluentd or Logstash to Elasticsearch.
• Send metrics to CloudWatch (AWS) or Prometheus (on-prem).
• Build dashboards and alerts for latency, errors, and attacks.

Deliverables

• Enable perpetually-available AWS-based Envoy gateway routing traffic from Akamai.
• WAF blocking 95%+ of test attacks.
• Dashboards showing real-time gateway and origin health.

Qualifications and Skills

Education and Experience:

• B.E in Computer Science Engineering, or equivalent technical degree with strong computer science fundamentals
• Experience in an Agile software development environment
• Excellent communication and collaboration skills with the ability to work in a team-oriented environment

Technical Skills:

• Experience with edge networks (like Akamai) and Envoy or nginx.
• WAF skills (any flavor).
• Hands-on with 2+ of: Fluentd, Logstash, CloudWatch, Elasticsearch

Additional Important Requirements

• Strong Communication: Ability to articulate technical concepts clearly to different audiences.
• Collaboration & Teamwork: Works well with engineering, operations, and business teams.
• Problem-Solving: Logical thinking and troubleshooting mindset.
• Documentation & Knowledge Sharing: Contributes to runbooks and operational guides.

About Encora
 
Encora is the preferred digital engineering and modernization partner of some of the world’s leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora’s technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.
 
At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.