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Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the role
Please note, this team is hiring across all levels and candidates are individually assessed and appropriately leveled based upon their skills and experience.
This role will report to the VP of Hardware Operations. This is a full-time position that may require occasional travel to oversee warehouse operations. The ideal candidate will possess the ability to manage all facets of order fulfilment, including order processing, shipment tracking, and issue resolution.
What you will be doing
- Order Management: Oversee the entire order fulfilment process, including order processing, shipment tracking, and issue resolution.
- Inventory Management: Collaborate in managing global inventory, ensuring accurate tracking and reporting of inventory levels. Coordinate with manufacturing operations to ensure prompt product delivery.
- Reverse Logistics: Responsible for Global Reverse Logistics, primarily RMAs ensuring close co-operation with Support teams to minimize customer impact.
- Logistics Planning: Strategically plan and manage logistics, warehouse, transportation, and customer services to align with business objectives.
- Reporting & Documentation: Gather and analyze data to generate necessary inventory summary reports, encompassing inventory count, distribution, freight, and other relevant metrics.
- Compliance: The ability to ensure all International logistics related compliances are followed including ensuring HW is certified and up to date.
Required skills and experience
- Bachelor's degree in Engineering or a logistics and supply chain related field (preferred).
- 3-5 years of experience in overall order processing, inventory management, and logistics, specifically in finished goods hardware and order fulfilment.
- Proficiency in JIRA, advanced Excel skills, and common project management tools.
- Familiarity with Salesforce and Netsuite systems.
- Strong analytical, problem-solving, and organizational skills.
- Ability to work independently and manage multiple projects simultaneously.
- Flexible work schedule to accommodate urgent deadlines and address issues/situations.
- Experience working in a fast-paced, dynamic startup environment.
- Sound judgment, self-confidence, and high energy to excel in a fast-paced environment with exceptional follow-through.
- Growth mindset with a commitment to continuous learning.
Education
- Bachelor’s Degree or higher in Computer Science, Engineering, or a combination of comparable education and experience typically obtained by 5 or more years of related work experience.
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