Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.
Job Title:
Operations ManagerJob Description
The Operations Manager I plays a pivotal role in leading and supervising a team of Team Leaders. This position is key to ensuring that our Client Service Level Agreements and financial expectations are consistently met. By providing effective coaching and strategic guidance, the Operations Manager I fosters a high-performance environment, driving both team success and client satisfaction.Essential Functions/Core Responsibilities
- Service Level Management: Maintain and analyze Client Service Level Agreements, implementing improvements as needed.
- Revenue Goals: Drive revenue generation to meet financial objectives through effective data management and forecasting.
- Team Development: Select, train, and manage direct reports, ensuring compliance with policies and legal requirements.
- Operational Oversight: Manage operational reports and ensure performance metrics are met.
- Client Relationships: Build and strengthen relationships with client partners.
- Leadership: Guide direct reports, ensuring adherence to company standards and implementing corrective actions as needed.
- Performance Coaching: Conduct regular one-on-ones with direct reports for performance assessment and coaching.
- Positive Culture: Foster a positive work environment and resolve employee issues promptly.
- Cross-Functional Collaboration: Work with various departments to drive continuous improvement and resolve issues.
- Best Practices: Implement strategies that exceed client expectations and adjust staffing as needed.
- Client Engagement: Attend business reviews with clients to discuss performance.
- Team Oversight: Lead and support a team of Team Leaders.
Candidate Profile
- Preferred: Associate's Degree in a related field, over 5 years' experience, including two years in progressive management.
- Call center experience preferred.
- Proven ability to coach, develop action plans, and provide effective feedback.
- Strong skills in analyzing work processes and setting action plans for goal achievement.
- Capable of working under pressure with a professional demeanor and completing tasks.
- Excellent written and verbal communication, able to present information effectively.
- Skilled in organizing and prioritizing projects in fast-paced, deadline-driven environments.
- Experience in mentoring and directing teams.
- Willingness to work a flexible schedule.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
PHL Quezon City - EtonLanguage Requirements:
Time Type:
Similar Jobs
Machine Learning • Natural Language Processing
Oversee portfolios of Generative AI data operations projects, managing delivery, capacity planning, vendors, budgets, quality, risks, automation, and client reporting. Coach project managers and coordinators, collaborate with recruiting and finance, enforce data security and compliance, and improve processes across distributed teams.
Top Skills:
APIsBusiness IntelligenceData Annotation PlatformsETLGenerative AiModel Evaluation ToolsProject Management SoftwareRpaSpreadsheetsSQLTask Boards
Blockchain • Fintech • Software • Cryptocurrency • Metaverse
Leads product operations and commercial enablement for institutional digital-asset products. Responsibilities include product readiness, launch and lifecycle support, client pitches, value proposition development, documentation, cross-functional coordination, operational performance tracking, issue resolution, and process improvement. The role bridges Product, Business Development, Sales, Operations, Compliance, Legal, Risk, and Client Services while incorporating stakeholder feedback into product execution.
Top Skills:
BlockchainCryptocurrencyDigital Assets
News + Entertainment
Provides first-level technical support, monitoring, incident management, troubleshooting, and fault resolution for OTT platforms including Astro Go and Sooka. Manages live events, promotions, app configurations, content performance, tickets, escalations, reports, inventory, documentation, system upgrades, vendor coordination, and project implementation. The role also supports application optimization and internal custom system development while working 12-hour shifts, including weekends.
Top Skills:
Apple App Store ConnectAspAWSCdnCmsGoogle Play ConsoleLinuxMS OfficeMonitoring ToolsSQLVisioWindows
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
