Ops Support Specialist - C05

This role is for UAE Consumer business, wherein the candidates will be deployed in to one or partial of the below listed activities:

• Loan processing
• Trades / Order Processing
• Corporate actions processing
• Security / Account Maintenance and other related aspects of UAE consumer banking business.

The candidate must be open to learn various aspects of UAE business under one roof and elevate their knowledge spectrum. This role will offer to understand the complete client experience right from order booking , Asset Maintenance, trade settlement, corporate action & Reconciliation of assets.

Core Responsibilities:

• Process customer instructions related to Investment operations.
• Track and Work within the required Service Levels.
• Manage different work queues and assist with the production of department MIS and reporting.
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to both internal and external customers

Key Deliverables:

• Knowledge of Investment Products, Trade lifecycle, Trade Settlement, Asset Servicing, Loan processing, Reconciliation & Corporate Actions would be utilized or daily BAU.
• Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
• Follow through tasks and take ownership to ensure they are completed to the required standards.
• Adhere to policies, standard framework decided stated by the company to meet client need.
• Meeting all Control and Compliance requirements and updating procedures as required
• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
• Timely and accurate processing and customer resolution.
• Timely escalation of incomplete / delayed processing of activities.

Skills:

• 2-4 years of relevant experience
• Flexible to work in UAE time zone and holidays.
• Excellent communications skills, both verbal and written.
• Good Microsoft skills including Excel, Word and Outlook
• Knowledge of risk & controls to resolve first level escalated inquiries.
• Computer literate and ability to grasp several in house systems quickly.
• Demonstrates collaborative competency.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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