Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.
Role description: Provides production support to maintain environment stability, coordinate code migrations, and resolve first-line incidents for the GSI Solutions team to meet business demand for the GEA portfolio.
Role accountabilities:
Individual accountabilities
Collaboration
- Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.
- Collaborate with GSI Automation & Integrations Teams and project teams to ensure the availability, reliability, and performance of middleware systems.
- Collaborate with GSI Teams to deliver efficient and well-run processes.
Application & Extension Services
- Monitor Oracle the various Application & Extension services across production services to detect and escalate incidents according to SLAs.
- Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps
- Coordinate and execute approved code migrations/deployments in non‑production and production environments via appropriate Helix ticket types
- Validate deployments and run post‑deployment smoke tests to confirm service stability
- Proactively monitors performance, resource utilization and promptly respond to alerts to ensure availability and performance meets business demands.
- Coordinates with release manager the schedule of maintenance & release activities across environments, teams, and vendors, identifying and resolving conflicts to minimize risk of disruption.
- Track incident trends and provide input to continuous improvement and automation initiatives
Optimization
- Identify opportunities where better fixes, more secure approaches, standardizations, automations, or upgrades should be considered and report them in regular status updates to GSI Solutions Director
Key shared accountabilities
- Partnership with other Towers, Lanes, and teams to achieve goals and exceed business expectations
- Oracle SOP and KBA development with GSI team
- Oracle service disruptions announcements and EU communications with GSI team
- Release Management with GEA teams and Tech CAB
Qualifications & Experience:
- Minimum of 3 years’ experience supporting Oracle Applications and Extension layers, at least 1 of which with Oracle Cloud application services.
- Demonstrated experience successfully planning and implementing Cloud application services in a global company with a multi-national, multi-vendor environment.
- Proven track record of achieving service excellence, including maintaining positive stakeholder relationships and coordinating multi-disciplinary teams with internal and external resources.
- Skills
- Primary: Oracle APEX, Oracle Cloud Infrastructure,Oracle SQL/PLSQL Database, ORDS
- Secondary: Helix system, Arcadis’ policies for SLAs, Problem escalation, Deployment processes.
Why Arcadis?
We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.
You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.
Together, we can create a lasting legacy.
Join Arcadis. Create a Legacy.
Our Commitment to Equality, Diversity, Inclusion & Belonging
We want you to be able to bring your best self to work every day which is why equality and inclusion is at the forefront of all our activities. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity employer; women, minorities, and people with disabilities are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.
