Other Project Management SR 7.1 yrs - R01544352

We are looking for an experienced Incident Manager to oversee the resolution of IT-related incidents, ensuring minimal disruption to business operations. The role involves coordinating between technical teams, business stakeholders, and third-party vendors to restore services efficiently.

Required Skills & Qualifications

✅Experience: [Specify, e.g., 3-5+ years in IT Service Management or Incident Management]

✅ ITIL Framework: Strong understanding of ITIL (Incident, Problem, and Change Management)

✅ Technical Knowledge: Familiarity with IT infrastructure, applications, cloud services, and enterprise tools

✅ Communication Skills: Excellent verbal and written communication for stakeholder engagement

✅ Problem-Solving: Strong analytical and troubleshooting abilities

✅ Incident Management Tools: Experience with ITSM tools like ServiceNow, BMC Remedy, Jira, or similar

✅ Decision-Making: Ability to make critical decisions under pressure

✅ Flexibility: Willingness to work in a 24x7 environment or on-call shifts if required

Primary Skills

• Incident Management, Problem Management, Change Management, ITIL