Configure and support ServiceNow ITOM and other packaged or SaaS applications. Manage releases, integrate third-party tools through APIs, monitor system performance, troubleshoot issues, document configuration changes, and maintain system stability. Collaborate with cross-functional stakeholders to implement enhancements, contribute to technical solutions, and provide guidance to junior team members.
Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and continuous monitoring of system health are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain optimal operation.
- Document configuration changes and maintain knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
- Strong understanding of IT service management processes and best practices.
- Experience working with APIs and integrating third-party tools within ServiceNow ITOM.
- Familiarity with low-code development platforms and configuration management.
- Ability to analyze system logs and performance metrics to identify and resolve issues.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Operations Management (ITOM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the system. The engineer works with various standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across different environments. Collaboration with stakeholders to understand needs and continuous monitoring of system health are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and implement application enhancements.
- Monitor system performance and troubleshoot issues to maintain optimal operation.
- Document configuration changes and maintain knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Operations Management (ITOM).
- Strong understanding of IT service management processes and best practices.
- Experience working with APIs and integrating third-party tools within ServiceNow ITOM.
- Familiarity with low-code development platforms and configuration management.
- Ability to analyze system logs and performance metrics to identify and resolve issues.
- Good communication skills to effectively collaborate with technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 2 years of experience in ServiceNow IT Operations Management (ITOM).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Chennai, Tamil Nadu, IND Office
Chennai, India
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
