About the Role:
Ceragon Networks is seeking a detail-oriented and experienced Customer/Partner Portal Administrator to manage and optimize our portal, built on the Magentrix PRM system. This role is critical in ensuring our employees, customers & partners have seamless access to the resources and information they need to succeed, fostering a positive and productive customer experience. The ideal candidate will have a strong understanding of customer and partner relationship management principles and hands-on experience administering a PRM system, with a focus on content organization, data hygiene, and user support.
Key Responsibilities:
- Administer and maintain the customer/partner portal, ensuring its efficient operation and accessibility for all customer/partners
- Lead initiatives to clean up existing portal content, including reviewing, reorganizing, and archiving outdated materials
- Implement a clear and consistent naming convention strategy for all files and resources within the portal to improve searchability and usability
- Upload, categorize/tag, and manage new content and resources provided by internal teams. Ensure that all content is uploaded with the appropriate permissions, so that employees, customers and partners have access to the right resources.
- Establish and manage a process for retiring old or irrelevant files and ensuring that users always have access to the most current information
- Monitor portal activity and gather user feedback to identify areas for improvement in content organization, navigation, and overall user experience
- Provide first-level support to users regarding portal access, navigation, and content discovery
- Work closely with Marketing leadership personnel and Partner Program Managers to understand content needs and ensure the portal effectively supports the partner program
- Assist in the creation and update of user guides and training materials for users on how to effectively use the portal
- Implement and manage user roles and permissions within the PRM system to ensure appropriate access levels for different users types
- Stay informed about updates and new features of the PRM platform and recommend ways to leverage them to enhance the portal
- Contribute to the development and implementation of portal governance policies and procedures
Why Ceragon?
Be part of the innovation engine driving next-generation wireless connectivity. At Ceragon, you'll be part of a mission-driven team dedicated to creating equal digital opportunities worldwide.
With nearly 30 years in the connectivity business, Ceragon is at an exciting phase of growth and innovation. You'll contribute to mission-critical solutions used worldwide, work with cutting-edge technology, and be part of a highly-rated, collaborative, and customer-driven global Marketing team.
About Ceragon:
Ceragon (NASDAQ: CRNT) is the global innovator and leading solutions provider of end-to-end wireless connectivity, specializing in transport, access, and AI-powered managed & professional services. Through our commitment to excellence, we empower customers to elevate operational efficiency and enrich the quality of experience for their end users.
Our customers include service providers, utilities, public safety organizations, government agencies, energy companies, and more, who rely on our wireless expertise and cutting-edge solutions for 5G & 4G broadband wireless connectivity, mission-critical services, and an array of applications that harness our ultra-high reliability and speed. Ceragon solutions are deployed by more than 600 service providers, as well as more than 1,600 private network owners, in more than 130 countries.
Through our innovative, end-to-end solutions, covering hardware, software, and managed & professional services, we enable our customers to embrace the future of wireless technology with confidence, shaping the next generation of connectivity and service delivery. Ceragon delivers extremely reliable, fast to deploy, high-capacity wireless solutions for a wide range of communication network use cases, optimized to lower TCO through minimal use of spectrum, power, real estate, and labor resources - driving simple, quick, and cost-effective network modernization and positioning Ceragon as a leading solutions provider for the “connectivity everywhere” era.
Requirements
Skills & Experience:
- Bachelor’s degree in marketing, Business, Information Technology, or a related field
- Proven experience administering a SharePoint Admin & Metadata minimum 2 years
- Experience with reporting and analytics within a PRM system to track portal usage and content effectiveness
- Demonstrated ability to organize and manage large volumes of digital content
- Experience developing and implementing information architecture
- Strong understanding of user experience principles in a web portal environment
- Excellent communication and interpersonal skills, with the ability to support and guide internal and external users
- Proficiency in using content management features within a PRM or similar system
- Strong problem-solving skills and attention to details
- Ability to work independently and manage multiple tasks simultaneously
- Exceptional organizational and communication skills
- English Proficiency - C1/C2 level
