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Owns the strategic health and delivery quality of implementation and services partners. Provides technical guidance on data modeling, incentive compensation logic, financial reporting, and solution scalability; reviews designs, coordinates internal teams, manages escalations, and drives complex partner-led engagements. The role also establishes partner scorecards, monitors delivery and customer satisfaction, captures systemic feedback, and develops scalable co-delivery processes and documentation.
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
About the Role
CaptivateIQ is looking for a Partner Success Manager (PSM) to own the delivery quality and strategic health of our implementation and services partners. You will act as the primary bridge between our external partners and internal teams, ensuring every partner-led engagement meets our rigorous standards for scalability and technical excellence.
You will serve as a technical advisor, a project manager, and a strategic consultant, ensuring partners deliver audit-ready commission solutions in complex enterprise environments.
Responsibilities
- Portfolio Leadership: Own a portfolio of SI and consulting partners, acting as the primary point of contact for delivery success and conducting regular business reviews to drive performance.
- Technical Advisory: Act as the lead architectural advisor for partners on data modeling, incentive compensation logic, and financial reporting to ensure designs are scalable.
- Quality Governance: Enforce the CaptivateIQ Standard of Excellence by reviewing complex partner designs and utilizing Solution Check Points to ensure high-quality go-lives.
- Strategic Orchestration: Coordinate between partners and internal Solution Architects, Product, and Integrations teams to resolve technical hurdles and drive complex engagements.
- Escalation & Resolution: Serve as the lead escalation point for partner-led implementations, triaging technical issues and balancing customer expectations with CIQ compliance standards.
- Continuous Improvement: Capture feedback and systemic issues from the field to influence product and enablement roadmaps while documenting scalable co-delivery playbooks.
- Performance Analytics: Define and maintain partner scorecards - tracking delivery quality, CSAT, and risk signals - to integrate partner success into the broader organizational strategy.
Requirements
- 5–8+ years in SaaS across Partner Success, Solution Architecture, Implementation Consulting, or Technical Project Leadership, specifically within Incentive Compensation Management (ICM) (e.g., CaptivateIQ, Xactly, Varicent, SAP Commissions) or high-complexity SaaS environments.
- Demonstrated ability to lead structured discovery, read and challenge complex solution designs, and translate business requirements into system constraints and behavior.
- Proven track record driving cross-functional initiatives with Sales, CS, PS, Product, and Marketing; comfortable owning programs end-to-end.
- Excellent facilitation skills with the ability to lead executive-level conversations and detailed working sessions with partner consultants.
- Highly organized and process-oriented, with the ability to create structure, frameworks, and documentation.
Benefits
- Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
- Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
- Annual Stipends: Dedicated funds for your professional development and caretaking needs.
- Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
- Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
- Premium Tools: The latest Apple hardware to empower you to do your best work.
- Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.
Notice for Prospective Candidates
- Only emails from @captivateiq.com should be trusted.
- Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
- Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
- Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
- Ask candidates to make a payment in order to be considered for a position.
- Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
- Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
CaptivateIQ participates in E-Verify, web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States
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