Payments - Implementation - Associate

Job Description
In this role you will work closely with Clients, Sales, Product, Operations, and Client Service to enhance global client satisfaction through the delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy.
We are seeking an innovative, passionate, and proactive partner to deliver a seamless end to end client experience.
The candidate must be able to consult with clients to understand their business needs throughout the implementations process, then coordinate multi-disciplinary internal and client teams to deliver in an on-time, efficient manner.
The candidate must also be able to present the status of an implementation to different stakeholders, both internally and externally.
The individual will manage multiple deals/projects concurrently that may have competing priorities, resources, and timelines.
Responsibilities

• Conduct scoping meeting(s) with client to ensure product requirements are understood and satisfied in accordance with the client's business needs, as well as, the firm's capabilities.
• Attend and lead client engagement including recurring project status meetings.
• Use tracking tools and systems to document current status, issues, and risks for all active projects.
• Serve as an effective point of escalation on behalf of client.
• Attend meetings and training as required to continue development and product knowledge.
• Attend and demonstrate knowledge and value on pre-implementation calls with clients and Sales.
• Adhere to all JPMorgan Chase department policy and procedures.

Qualifications

• Cash management and treasury services preferred.
• Client-facing experience preferred.
• Excellent verbal and written business and technical communication skills to both clients and internal partners; ability to tailor messaging to relevant audiences.
• Excellent analytical skills and attention to detail required
• Excellent time management and prioritization skills in a high pressure, competing-priority work environment.
• Able to work in a collaborative team environment and partner with colleagues.
• Willingness to learn and adaptable to change.
• Proficient in use of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent analytical skills and attention to detail required.
• Effective issue resolution and escalation skills.
• Excellent time management and prioritization skills.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.