Payroll Back Office Supervisor

Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on NIGHT SHIFT . This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.
The Role
We are seeking for a highly skilled and detail-oriented Payroll Back Office Supervisor to lead payroll operations across US and Canada. This role ensures accurate and timely payroll processing, compliance with US and Canada local regulations, and alignment with global standards. The ideal candidate will have deep expertise in various payroll systems, tax regulations, labor laws, and employee payroll lifecycle management. This position is responsible for supervising a team of People Services professionals handling day-to-day payroll back-office activities including the migration of these activities to the agreed GM People Services site.
What You'll Do

• Manage payroll back-office activities for US and Canada, ensuring accuracy and timeliness.
• Manage manual payroll input for employee payroll data from hire to retire as necessary.
• Perform routine audit for payroll deductions including but not limited to: Union Dues Deduction, Statutory and Voluntary deductions and overpayment deductions.
• Ensuring timely resolution of direct reports and clients' issues and concerns. Escalating of complex transactions to the People Services Operations Manager and / or concerned teams, as applicable.
• Oversee the processes for Overpayment including set-up, recovery, corrections, and refunds according to the regulations per state.
• Manage banking and direct deposit setup, changes, and troubleshooting.
• Ensure strict compliance with NACHA
• Ensure payroll practices comply with US and Canada local labor laws, tax regulations, and internal policies.
• Maintain up-to-date knowledge of US and Canada payroll legislations and statutory requirements.
• Identify opportunities to streamline and automate payroll processes.
• Implement best practices and standard operating procedures across regions.
• Develop and recommend process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety.
• Coordinate closely with other concerned teams within People Services, Payroll COE, and counterparts in various countries. Initiating meetings with stakeholders and managing projects related to process improvements. Contributing to the implementation of projects relating to quality improvements and service excellence. Representing People Services in programs / activities that require related expertise and decision making. Interacting with internal / external related parties such as but not limited to Business Units, GMAS and SOX Auditors, and HR BPs.
• Monitor payroll metrics and KPIs to ensure service excellence.
• Manage daily operations and activities of the team. Conducting performance appraisal discussions. Coaching and mentoring direct reports as needed. Implementing developmental plans, rewards and recognition, disciplinary actions, etcetera. Monitoring of performance improvements and milestones.

Additional Description
Your Skills & Abilities (Required Qualifications)

• Bachelor's degree in accounting, finance, HR, or business-related field is a plus.
• 7+ years of experience in US and Canada payroll processing, with at least 3 years in a global or regional payroll role.
• Strong knowledge of US and Canada payroll regulations and compliance.
• Experience with global payroll platforms and timekeeping systems.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Professional certification (e.g., CPP, GPA, GPHR) is a plus.
• Proficiency in tools such as ADP Globalview, ADP Smart Compliance, SAP, eSAP, Cognos, Workday, Kronos, UKG Pro, ServiceNow, Siebel, Microsoft Excel (Advanced), Power BI (preferred), Power Automate (preferred), KNIME

What Will Give You A Competitive Edge (Preferred Qualifications)

• Experience working in a shared services or COE model.
• Familiarity with SOX compliance and internal controls.
• Experience working across diverse cultures.

This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the candidate.
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