People & Culture Specialist - Enterprise Services
Do you enjoy being part of a successful team?
Are you passionate about delivering quality through meeting standards and procedures?
Partner with the best
Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future
Fuel your passion
This Role will report directly to People and Culture Regional Senior Staff Manager (NEU, SEU & SSA) and collaborate with the other people leaders in the region as well as Operations Excellence Partner for the region.
You will be responsible for the team supporting SSA region (on ground and remote) to deliver seamless HR experience, meeting SLA target, documentations, Process improvements and Talent management for your team.
As a People & Culture Specialist, you will be responsible for:
- Providing oversight of one or more HR Operations process(s) including work direction, prioritization, and troubleshooting assistance.
- Maintaining high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and Baker Hughes policy requirements
- Managing metrics, monthly reviews, escalations, disaster recovery testing
- Developing broad knowledge of processing procedures to ensure successful execution
- Driving increased productivity and compliance through process improvements, standardization and simplification
- Leading and participate in cross-functional project efforts between key operational processing areas including but not limited to: process improvement project plans, tracking and reporting progress, and ensuring adherence to deadlines and project methodologies
- Working collaboratively across internal teams and establish strong working relationships with Baker Hughes Businesses and key stakeholders
- Resolving complex processing issues and escalations for internal and external customers while promoting “Best in Class” customer service
To be successful in this role you will:
- Have a Bachelor's degree from an accredited university or college
- Have at least 5 years of HR experience in a global environment or at least SSA Region level. Minimum 2 years of people Leader experience in HR.
- Have demonstrated expertise in Global HR Shared Services, including shared services technology, processes, metrics and best practices.
- Being able to demonstrate good CI knowledge with practical examples of efficiency gains.
- Have functional knowledge of HR including employment federal, state and local laws
- Have excellent hands-on HR Systems knowledge; Workday preferred.
- Have experience with Employee Portal, Knowledgebase and Case Management Systems; ServiceNow preferred.
- Have excellent project management capabilities and experience including change management.
- Demonstrated effectiveness in collaboration and stakeholder management (People and Culture Organization, business Teams and other COEs)
- Able to demonstrate Leadership and problem solving skills.
- Excellent verbal and written skills in order to effectively communicate with all the levels. (French/ Portuguese is an added advantage).
- Have passion for continuous process improvement and simplification
- Possess the ability to anticipate and resolve challenges
- Possess excellent analytical and problem solving skills with proven ability to organize and analyze data
- Have the ability to work in a fast paced environment, prioritize multiple tasks and meet deadlines
- Be a self-starter who can manage multiple tasks simultaneously with minimal supervision
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
