Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.
About the team
The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success.
What you’ll do
We have rapidly grown our footprint across our Asia Pacific region as our business and teams continue to grow. This People Operations and People Partnering role is a unique blend of managing our workplaces (including expansion) and building community within our Asia Pacific hubs.
Success in this role means we can plan ahead for headcount growth and geographic expansion, while also ensuring the space is well set up to support the team’s day-to-day needs and help foster a sense of community within the Bangalore office.
You will be the first point of contact for HR queries on processes and policies, partnering with your stakeholders in navigating complex employee relations matters, ensuring compliance with labour laws and regulations, be responsible for maintaining accurate local HR systems, as well as assisting in cultivating an inclusive workspace culture to ensure a positive employee experience. You will also collaborate with cross-functional teams to support the growth of the Airwallex team, including supporting our other workplace needs in other regions alongside local teams.
Our team adds value by supporting people with the workspace, tools, and wellbeing initiatives for them to do their best work at Airwallex.
This role is based in Bangalore.
Responsibilities:
People Operations
Support the employee lifecycle: Manage the onboarding and offboarding processes seamlessly—prepare documents, issue and collect company assets, and ensure overall great employee experience.
Maintain accurate employee records in our HRIS and other People Systems, ensuring high attention to detail
Go-To People Ops Resource: Address general HR inquiries and escalate complex matters when needed
Support Employee Transitions: Prepare employment-related letters and handle work visa arrangements, partnering existing vendor
Local Expertise in Employment Regulations: Have strong knowledge and understanding of Indian employment laws and other related governing bodies. Capable of navigating local regulatory requirements to ensure full compliance.
Contribute to continuous improvement projects including recommending and implementing improvements to our current People administrative process
Managing Tax investment proof and receipt collection for calculating tax purpose, including collecting the PF Transfer Form
Makes modifications in HR system to update employees’ withholding information such as tax status, direct deposit enrolment, or changes
People Partnering
Act as a People Partner and trusted advisor to business leaders and line managers on workforce planning, performance management, organisational structuring and efficiency, etc
Develop organisational people and talent priorities, programs and solutions to support business strategies and the functional strategies of the People & Talent org.
Drive and own the execution of functional and departmental performance management, talent review, succession planning, leadership development and organisational development.
Conduct data analysis and prepare people's insights for management review. Facilitate talent discussion.
Roll out employee relationship programs and staff engagement activities in order to maintain morality, productivity and retention.
Manages and resolves complex people relations issues. Conducts effective, thorough and objective investigations.
Develop and implement HR policies, procedures, and programs to align with organisational goals and promote an inclusive work environment.
Prepare people metrics and reports, analysing data to identify trends and make recommendations for process improvements.
Collaborate with cross-functional teams, such as payroll, benefits, and recruitment, to ensure smooth people operations.
Maintain confidentiality and handle sensitive employee information with discretion and professionalism.
Who you are:
We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.
Bachelor Degree from a recognised university with at least 8 years of solid working experience in a people-focused role such as employee engagement, workplace experience, talent management, and HR business partnering — with proven success supporting fast-paced, high-growth teams through periods of change, scale, or transformation.
You’re passionate about people, culture, and continuous improvement and aim to create a great employee experience.
You have hands-on exposure to the full employee lifecycle: onboarding, engagement, performance management, and exit processes.
You have a low-ego attitude – ready and excited to conquer any task. You are smart, presentable, meticulous, well organised and an excellent team player;
You consistently “go the extra mile” in your work
You are execution oriented, with good instincts for anticipating needs and changes
You have strong attention to detail and organization; an expert manager of priorities
You have excellent verbal and written communication skills; comfortable communicating proactively and directly
You are reliable, understanding that your punctuality and presence supports a positive experience for the Airwallex team
You can maintain total discretion on all matters, confidential or otherwise, business or personal
You work collaboratively with people at all levels and across functions and cultures
You have good judgement and are able to meet challenges with a sense of calm and confidence
Willingness to roll up your sleeves and handle both strategic and admin tasks.
What you will bring:
8+ years of experience in a HR Operations and Business Partnering role
Strong knowledge of Indian employment and labor law
Ability to develop and successfully implement clear and fair company/local policies
Comfortable with all forms of start-up communication including Slack
Proficiency in Google Suite and HRIS required (BambooHR a plus)
Outstanding communication and organizational skills
Ability to work independently with minimal guidance
Ability to handle sensitive information with confidentiality required
Experience in a fast-growing start-up environment is a plus
Bachelor’s in Human Resources Management or relevant field
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.
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