Personal Lines Claims Negotiator

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Minimum Requirements

• Namibian Citizenship.

• Grade 12; more than 25 points.

• Be a holder of a degree from a recognised institution.

• 1- 2 Years' experience in personal negotiating field will be an added advantage.

• Relevant short-term insurance qualification will be an added advantage e.g. COP;

• Must be detail and quality orientated.

• Computer literacy and good numeric skills are essential.

• Excellent customer service and problem-solving skills.

• High energy levels and a team player.

• Ability to work under pressure.

• Ability to work independently and take initiative.

• Afrikaans and English speaking/writing & communicating; and

• Excellent communicator with a passion for customer service and relationship building.

Job Specification

• End-to-end negotiation and settlement of Motor and Non-Motor claims pre-litigation.

• Continuous engagement with brokers and clients re the status and progress of claims.

• Processing of claims payments.

• Quality service delivery to ensure customer satisfaction in line with quality and performance standards.

• Build positive customer relations and solve or escalate customer queries and complaints.

• Builds and maintains relationships with suppliers re the updating of supplier statements.

• Contribute to the service culture which builds rewarding relationships.

• Identify and report on Claims process issues to minimize fraud; and

• Collaborate and work with the Claims team to deliver required service levels.

• Builds and maintains relationships with Brokers.

• Accepts and lives the company values.

• Accountable for service delivery through own efforts.

• Makes increased contributions by broadening individual skills.

• Adheres to service and quality standards; and

• Performs quality checks on own work.

• Performs ad hoc and additional duties as assigned by Management.

Produce, update, and provide best practice support on Microsoft documents, databases, and other departmental systems. Tasks may include purchasing materials, entering budgetary information, and recording time and expenses.

Create, organize, and maintain files containing the correspondence and records of a senior colleague.

Prepare routine letters, memoranda, reports, and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Carry out operational tasks by following established processes. This will involve adjusting multiple settings or parameters to meet performance standards.

Help manage internal client relationships by supporting others to build effective working relations.

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Extract relevant data from information provided by others, and input it into spreadsheets or standard formats.

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Competencies

Education

Closing Date

The Old Mutual Story!