The Platform Analyst is responsible for implementing and configuring Dynamics-based systems, conducting gap analysis, creating documentation, collaborating with teams for stability and performance, providing training, and mentoring, while maintaining accountability for project tasks and deliverables.
-
Job Responsibilities:
- Implementations
- Install and configure our Dynamics-based system and web portal platform.
- Utilize Microsoft Power Platform for automation, custom app development, and integrations.
- Collaborate with internal and external users to conduct system testing.
- Show initiative and accountability in driving project success.
- Support client upgrades as needed.
- Consulting
- Work with the Sales team to gather detailed knowledge about the client, their requirements, and our proposed solution.
- Conduct independent research to become intimately familiar with the client’s business, beyond what was provided during the sales process.
- Lead the client (or pair with a Functional Consultant who will lead the client) through a thorough requirements analysis process to understand business needs, goals, and objectives.
- Work with clients to develop new best practice business processes that fit our software to minimize customizations.
- Create a requirements matrix to document all requirements for client-signoff.
- Create a gap analysis to highlight the gaps between our base offering and the client’s requirements.
- Collaborate with Project Manager and Product Owner to present solutions for gaps.
- Documentation
- Create business process specs, user stories, use cases, and test criteria for agreed upon requirements.
- Collaboration with Product and Development Teams
- Collaborate to ensure the stability and performance of existing product code base.
- Troubleshoot and resolve issues in current system.
- Optimize and refactor code to improve maintainability and performance.
- Training
- Provide training to clients on product set-up and usage.
- Mentoring
- Stay abreast of the latest trends and updates in Dynamics 365 and related technologies.
- Provide mentoring and guidance to newer Consultants.
- Task Tracking
- Maintain accurate time and task tracking records on a weekly basis for reporting and billing purposes.
- Maintain accountability for personal billability goals (36 hours / week).
- Ensure all documented processes and procedures are followed.
-
Skills Required:
- 5+ years of experience designing, configuring, and developing business solutions within the Microsoft Dynamics 365 CRM platform; must be able to show a focus on the more technical tasks.
- 5+ years conducting thorough discovery and gap analysis engagements for a variety of client types.
- 5+ years creating detailed documentation to support planned CRM implementations.
- 5+ years of Power Platform/Microsoft Dynamics CRM development experience including Power Apps (Canvas and Model-Driven), Power BI, Power Automate, and Dataverse administration.
- Experience working in both agile and waterfall delivery models.
- Passion for excellence in user experience.
- Demonstrated creative and analytical thinking.
- Excellent oral and written communication skills.
- Ability to manage multiple competing priorities and complex tasks simultaneously.
- Ability to translate highly technical concepts into plain language for non-technical stakeholders.
- Microsoft Dynamics 365 and Power Platform certifications are highly desirable.
- Experience within the association industry is also desirable.
- Altai strongly prefers candidates with experience in an externally facing consulting role.
-
Skills Preferred:
- Experience with C# and .NET
- Experience with JavaScript.
Top Skills
C#
Similar Jobs
Be an Early Applicant
The Senior Analyst oversees the development and operation of IT services, focusing on software systems enhancements and configurations. This role involves collaborating with business leaders to assess user needs, maintaining existing applications, and troubleshooting technical problems while ensuring good engineering practices are followed.
The Data Architect will design and develop data architecture solutions in the Finance sector, collaborating with stakeholders to enhance data management and resolve issues. Responsibilities include creating data models, maintaining documentation, and ensuring compliance with standards and regulations. This role involves continuous improvement of data architectures and effective communication with technical and non-technical audiences.
The GTM Data Operations Associate/Analyst will support data management processes within the GTM planning and operations team, focusing on Customer and Contact master data lifecycle events, reporting in Salesforce and Big Query, and managing incoming data requests while collaborating with various teams across the organization.
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
