Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.
Job DescriptionNexthink ACT combines robust custom data retrieval and remediation capabilities, enabling our customers to proactively solve employee issues in a simple, reliable, and automated manner.
Inside the Nexthink Engineering department, the team you will be joining is essential to Nexthink ACT –the Remote Actions team. Our engineers work to:
Understand the needs of our customers in terms of end-point incident and problem management, as well as data retrieval to better support their end-users.
Work on the development of remote actions: efficient and robust automation scripts that achieve the above needs.
Ensure the remote actions will run predictably on the systems of the millions of employees our customers have, running both Windows and macOS.
Ensure everything fits well into the overall context of the Nexthink platform.
Help the team to improve its best development practices.
Coordinate with the L3 support team for bug fixing.
Be a team player but also know how to work autonomously.
Be ready to work out of your comfort zone.
You would be an ideal candidate if you:
Have 5+ years of demonstrable experience working in scripting within large IT environments, handling endpoint/application management/system administration for Windows / macOS endpoints.
Good knowledge of PowerShell and Bash or Python, Jenkins
Applying logging techniques and performing code reviews.
Plus: you have knowledge of Windows and/or macOS management internals such as GPO, WMI, Windows registry, Windows APIs, Event log, WSUS, MDM, and Jamf.
Excellent analytical and problem-solving skills.
Plus: you have previously worked (or you are familiar with) agile development environments e.g., SCRUM
Experience in handling customer escalations
#LI-Hybrid
Additional InformationWe are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.
With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.
If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:
- 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
- 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
- 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
- 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
- 📚 Free access to professional training platforms to explore your interests and enhance your skills.
- 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
- 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
- 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
- 📣 Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.
