Develop and present pre-sales solutions for unified communications and contact center technologies across Avaya, Genesys, and Cisco on-premises and cloud platforms. Translate customer requirements into business value, map solutions to client goals, address objections, and collaborate with sales, product, and customer success teams. Requires strong knowledge of signaling protocols, LAN/WAN infrastructure, UCaaS, CcaaS, SaaS, and relevant vendor certifications.
Required Skills and Qualifications
- Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure.
- Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions.
- Communication Skills: Ability to translate customer requirement into clear business value.
- Business Acumen: Understanding of industry trends and ability to map solutions to client goals.
- Experience: Typically 4-6 years in presales, solutions engineering
- Education: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics Engineering
Key Competencies
- Problem-solving: Ability to handle objections and think creatively.
- Collaboration: Working with sales, product, and customer success teams.
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Manage enterprise customer accounts as a trusted technical advisor, driving platform adoption, measurable business value, and technical ROI. Develop success plans, troubleshoot complex hardware, software, and API issues, manage escalations, conduct root-cause analysis, and lead technical reviews. Collaborate with Sales, Support, Product, and Engineering while communicating effectively with technical and executive stakeholders. Use AI tools to improve customer insights and outcomes, and contribute to knowledge sharing and team development.
Top Skills:
AIAPIsGainsightGongInternet Of Things (Iot)JIRAPaasPythonSaaSSalesforceTableauZendesk
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Lead product strategy and delivery for Mastercard's In Control virtual card platform. Translate business requirements into technical specs, work with engineering scrum teams, engage regional partners and customers, define platform vision for tokenized and virtual card payments, validate technical delivery, and drive go-to-market and product enhancements to grow B2B and T&E payment adoption.
Top Skills:
AgilePayment ProcessingPme FrameworkScrumTokenizationUx/UiVirtual Card Platform
Fintech • Professional Services • Consulting • Energy • Financial Services • Cybersecurity • Generative AI
Tests liquidity risk and regulatory reporting releases across PRA, EBA, HKMA, and US Federal Reserve requirements. Responsibilities include SQL-based data validation, test strategy and execution, defect management, UAT dashboards, requirements gathering, data-gap analysis, issue resolution, and stakeholder communication. The role also supports finance data quality initiatives, regulatory compliance, operating-model transitions, change implementation, and coordination across Finance, Risk, Business, and IT teams.
Top Skills:
ExcelMicrosoft PowerpointMicrosoft ProjectMicrosoft VisioMicrosoft WordQuality CentreSQL
What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
