Develop and present pre-sales solutions for unified communications and contact center technologies across Avaya, Genesys, and Cisco on-premises and cloud platforms. Translate customer requirements into business value, map solutions to client goals, address objections, and collaborate with sales, product, and customer success teams. Requires strong knowledge of signaling protocols, LAN/WAN infrastructure, UCaaS, CcaaS, SaaS, and relevant vendor certifications.
Required Skills and Qualifications
- Technical Expertise: Strong background in Unified communication and Contact center of Avaya / Genesys / Cisco - On prem and cloud based Solution – CcaaS , UCaaS, SaaS models . Good understanding of SIP / H/323/ISDN and other signaling protocol use for communication. Good understanding on IT / Networking LAN /WAN infrastructure.
- Certification : Pre-Sales certification in Avaya / Genesys / Cisco UC/CC technology – On Prem and Cloud Solutions.
- Communication Skills: Ability to translate customer requirement into clear business value.
- Business Acumen: Understanding of industry trends and ability to map solutions to client goals.
- Experience: Typically 4-6 years in presales, solutions engineering
- Education: Bachelor’s degree in Electronics & Communication / Computer Science / Electronics Engineering
Key Competencies
- Problem-solving: Ability to handle objections and think creatively.
- Collaboration: Working with sales, product, and customer success teams.
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What you need to know about the Chennai Tech Scene
To locals, it's no secret that South India is leading the charge in big data infrastructure. While the environmental impact of data centers has long been a concern, emerging hubs like Chennai are favored by companies seeking ready access to renewable energy resources, which provide more sustainable and cost-effective solutions. As a result, Chennai, along with neighboring Bengaluru and Hyderabad, is poised for significant growth, with a projected 65 percent increase in data center capacity over the next decade.
