Join the change. Electrify your future!
We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we’d like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we’ll back you every step of the way as you build your career.
Join the change. Electrify your future.
About the role
About the role:
Pricing & Product Operations Analyst, within the Product Operations and Development team, focuses on maintaining business requirements for AGL’s energy products to support overall strategies. This role will provide data, insights, and expertise to help Customer Markets deliver competitive products while optimizing gross margin and balancing acquisition, retention, and cross-sell/upsell objectives.
Pricing & Product Operations Analyst will collaborate with the Pricing & Product Operations Portfolio Lead on portfolio management to support effective customer experiences across product and pricing interactions. Key responsibilities include managing regulatory and compliance requirements, exception management, and project initiatives, as well as overseeing product system processes to ensure accuracy, compliance, timely delivery, and minimized SAP-related errors.
What you’ll be doing:
Delivery of innovative products and campaigns that enhance customer acquisition and retention, ensuring compliance and accuracy in all related documentation.
Spearhead diverse projects focused on error remediation, new product structures, and regulatory compliance, playing a key role in shaping the product landscape.
Contribute to portfolio efficiency by driving product sunsetting and decommissioning efforts, making way for streamlined offerings.
Work alongside various teams to define and enhance operational activities that support energy products and pricing communications, fostering a collaborative environment.
Champion a zero-tolerance policy for errors in product and pricing systems, significantly impacting operational integrity and customer trust.
Build strong relationships with key stakeholders to facilitate open communication regarding marketing strategies and ensure alignment with service level agreements.
About you:
Previous demonstrated experience within an operations role, preferably within Product and Pricing
Ability to manage and work through complexity.
Strong time management skills with the ability to juggle conflicting priorities.
Strong analytical skills with demonstrated experience for logical, methodical and rational problem-solving approaches (intermediate MS-Excel skills preferred)
Strong written and verbal communication skills with the ability to articulate clear and concise information.
Strong stakeholder management skills with the ability to engage and work collaboratively with cross-functional business areas across AGL.
At AGL, we offer a wide range of benefits including:
Flexible working options including hybrid work.
Discounts on energy, telcos and solar plans.
Participate in Energise - our reward & recognition program.
Access 20 weeks of paid parental leave for the primary carer.
Access to an additional week of recharge leave per year.
Play an active role in our diversity & inclusion initiatives.
Novated leasing and Electric Vehicle subscriptions.
Access to study assistance, AGL’s share purchase plan and insurance deals.
*Benefits may change over time and vary based on role type and location.
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers
AGL is proud to be a WORK180 Endorsed Employer for All Women.
Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.
The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.
AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.
Location
Docklands VIC 3008Job Family Group
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