Pricing & Support Supervisor

At Ecolab, you can help take on some of the world’s most meaningful challenges, delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy and healthy environments. With our worldwide reach and ambitious growth plans, you will have the opportunity to own your future and impact what matters. Are you ready to make an impact? 

Ecolab is searching for a driven Support Supervisor for future opportunities within our Distributor Finance team in Pune, India. 

This supervisory role has a team of associates who perform a variety of support related activities, including handling of inbound and outbound support to distributors and Ecolab associates in various roles throughout the organization.  Some activities include account alignment set up, customer agreement eligibility notification, misaligned field sales corrections, missing sales concerns, sales split set up and maintenance, various types of disputes/inquires.   Incoming requests are sent to a shared email box or call center.  This role requires general supervision.  Leads and directs finance admin positions. Reports to Manager.

What’s in it For You:

• You will join a growth company offering a competitive salary and benefits. 

• The ability to make an impact and shape your career with a company that is passionate about growth.  

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best. 

• Feel proud each day to work for a company that provides clean water, safe food, abundant energy and healthy environments. 

What You Will Do:

• Effectively manages the processes and associates to consistently deliver timely high-quality results that meet or exceed service levels 

• Ensure timely and accurate handling of inbound/outbound communication to Ecolab’s distributor partners, sales field, and other internal support teams

• Address escalated issues from the Sales Field, Division Finance and Marketing, Credit, Ecolab’s Distributor Partners, and Finance Administrative Specialists

• Maintain and create departmental standard operating procedures while ensuring Pricing activities are in accordance with desktop procedures

• Provide high-level of Supervisor support to enable a high performing team

• Ensuring timely and effective communication of pricing to Distributor Partners

• Coordinate and administer annual buy price change across divisions

• Perform pricing approval timely & ensure proper distributor notice

• Complete new distributor set up, set program refund conditions

• Complete Analytical Support related to Pricing Activities

• Clearly articulates the business direction and ensures it is understood and embraced by team

• Drive team engagement - attract, develop, and retain high-potential associates

• Develop and report on team and individual performance metrics

• Strong focus on continuous process improvement, collaboration, and change adaptation

• Drive results through building effective working relationships with other departments, divisions, and distributor partners

• Maintain a positive, professional approach through appropriate business communication

• Provide necessary support to execute key business led initiatives

• Ensure reoccurring audit completion related to Pricing & Support Activities

Basic Qualifications:

• Bachelor’s degree in finance, Accounting or Economics

• 4 Years of business-related experience 

• 2 years Supervisory experience 

• Proven analytical and decision-making skills

• Ability to interact with internal and external stakeholders at all levels

• Effective oral and written communication skills and strong presentation skills

• Demonstrated project management and leadership skills

• Must be self-motivated, and both detail and process oriented

• Previous experience in leading people and/or projects

• Advanced Microsoft Office: Excel, Word, Outlook, Access and PowerPoint

• Fluent English in speaking and writing

Preferred Qualifications:

• 3 years of supervisory or leadership experience

• Ability to create, implement and continuously improve and optimize processes in a changing environment

• Knowledge of SAP with clear understanding of financial processes

Skills:

• Analytical Skills

• Detail and quality orientated

• Previous experience in detailed problem-solving, and customer resolution skills

• Proficient organizational and time management skills, with ability to manage multiple priorities and meet deadlines

• Excellent communication, writing, presentation and cooperation skills

• Customer Service focused; ability to partner with internal/external contacts

• Proactive approach – thinking ahead

• Dealing with difficult interpersonal situations

• Ability to work well under pressure

• People management