Lyric (lyric.tech)
Principal - Customer Engagements [Planning]
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About the company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale - the current SCM technologies are either rigid, limited scope point solutions or require building custom solutions in-house, which demand immense expertise and investment.
That is—until now.
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:
Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus
A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence
With Lyric, enterprises no longer have to choose between flexibility and speed—they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies—including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more—are innovating on their own terms with Lyric.
We can’t wait to see what our customers—both current and future—are empowered to build with us next. Come build with us.
Role OverviewAs a Principal – Customer Engagements, you will be the face of Lyric to our most strategic customers, driving the success of planning solution implementations. You will lead engagements from discovery through deployment, ensuring business alignment, technical delivery, and lasting customer value. You will act as a trusted advisor to supply chain leaders while translating their needs into impactful planning solutions powered by Lyric’s platform.
Key ResponsibilitiesCustomer Engagement & Value Delivery
Own end-to-end planning solution delivery for large, complex enterprise clients across demand and supply planning domains.
Drive discovery workshops to understand customer challenges, current systems (e.g., SAP, Oracle, Kinaxis), and planning workflows.
Lead the design of future-state planning solutions using Lyric’s AI-based platform and capabilities.
Establish and maintain deep, consultative relationships with business and planning leaders to ensure long-term success and expansion.
Work cross-functionally with Lyric’s product, data, and implementation teams to ensure alignment between customer needs and platform features.
Solution Design & Implementation Leadership
Translate business requirements into robust, scalable demand/supply planning solutions within Lyric.
Serve as a strategic architect on solution configurations, data flows, and KPI frameworks.
Manage delivery timelines, scope, and outcomes in line with customer expectations.
Drive continuous feedback loops from customer experiences into product and data science teams.
Thought Leadership & Domain Expertise
Act as a subject matter expert in planning – demand forecasting, supply balancing, inventory management, S&OP, and more.
Contribute to the development of planning templates, best practices, and internal frameworks that scale Lyric’s delivery capability.
Represent Lyric in external forums, workshops, or webinars to showcase customer impact and platform strength.
Team Development & Leadership
Mentor and coach consultants and leads in the Customer Success and Delivery teams.
Play a key role in evolving internal talent by sharing planning domain expertise, delivery practices, and customer strategies.
17–20 years of experience in supply chain planning, with deep expertise in demand planning, supply planning, and integrated business planning.
Proven track record of delivering technology-led planning transformations at global enterprises.
Strong understanding of enterprise systems (SAP IBP, APO, Oracle, Kinaxis, o9, etc.) and planning processes.
Exceptional stakeholder management and communication skills – able to engage both CXOs and hands-on planners.
Experience with AI/ML-driven planning solutions or next-gen platforms is a strong plus.
Prior experience in a consulting or enterprise solution delivery role is preferred.
