Lead enterprise architecture and implementation for ITSM, ITAM, and ITOM. Define standards, improve data governance, and mentor teams.
Company Description
👋🏼We're Nagarro we are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (17500+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job DescriptionREQUIREMENT:
- Total experience 13 years to 15 years.
- Define, drive, and maintain the enterprise roadmap for ITSM, ITAM, and ITOM capabilities.
- Develop governance models, frameworks, and standards to ensure scalability and sustainability of service and asset processes.
- Align IT service, asset, and operations management strategies with business objectives.
- Lead architecture and implementation of end-to-end Asset Discovery solutions across:
- On-premises environments
- Multi-cloud platforms (AWS, Azure, GCP, OCI)
- SaaS applications
- Architect enterprise-scale CMDB/Assets models, federation patterns, and integration frameworks.
- Ensure data accuracy, configuration governance, and compliance across systems.
- Lead enterprise deployments and configurations using Jira Service Management, ServiceNow, or other major ITSM tools.
- Design and implement workflows, automations, CMDB/Assets structures, and integrations using best practices.
- Evaluate and recommend tooling improvements, upgrades, and optimization initiatives.
- Establish policies and standards for asset lifecycle management, compliance, audit readiness, and risk management.
- Ensure alignment with IT governance frameworks and regulatory compliance requirements.
- Provide executive-level insights, guidance, and recommendations on ITSM/ITAM/ITOM maturity improvements.
- Lead cross-functional teams, mentor talent, and drive continuous adoption of best practices.
- Collaborate with senior business and IT stakeholders on strategic initiatives and transformation programs.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project
- Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
- Determining and implementing design methodologies and tool sets
- Enabling application development by coordinating requirements, schedules, and activities.
- Being able to lead/support UAT and production roll outs
- Creating, understanding and validating WBS and estimated effort for given module/task, and being able to justify it
- Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
- Giving constructive feedback to the team members and setting clear expectations.
- Helping the team in troubleshooting and resolving of complex bugs
- Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
- Carrying out POCs to make sure that suggested design/technologies meet the requirements
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
Top Skills
AWS
Azure
GCP
Jira Service Management
Oci
Servicenow
Nagarro Chennai, Tamil Nadu, IND Office
AWFIS, 111, Rajiv Gandhi Road, Old Mahabalipuram Road, Kottiwakkam Village, OMR India, Chennai, India, 600041
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