Principal Product Designer, Cross-Activation

Superhuman offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Superhuman Docs's collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.

We're hiring a Principal Product Designer to lead design for the Trampoline pod, one of the most important bets in our Growth organization over the coming year. We started as Grammarly, and we’ve been rapidly adding new teams and products to our portfolio to become Superhuman - from Coda, Superhuman (Mail), Rows, and most recently GPTZero. It doesn’t end here!

The “trampoline” is how we grow our newest products dramatically faster than they could grow on their own — by using our distribution to over 40 million Grammarly users, our shared services, and the network effects of a combined suite to introduce the right product at the right moment. Done well, a user in one product discovers the next one exactly when they need it: drafting an email in Gmail and finding the Go AI assistant, working in an AI Editor doc and landing in SuperDocs, hitting a moment in Grammarly where Mail becomes obviously useful. It's a multi-product, multi-surface design challenge — and we’re looking for the right design lead to help us build the foundations and playbook for it with a dedicated squad of PMs, Engineers, Lifecycle Marketers, Data Analysts and Researchers.

This is a role for a designer who is a strategist, systems thinker, craftsperson, and builder/tinkerer. You'll own the end-to-end experience of how users cross the seams between products, help decide how centralized versus distributed this work should be, and set a new bar for how compelling and desirable a multi-product experience can feel… an intentional, well-branded conversation with Superhuman as a company.

What you'll do

• Own the design vision for the trampoline motion. Define cross-product journeys, entry points, and activation loops that move users from one Superhuman product into the next — end to end, across our self-serve customers. Partner with managed growth in the long run.

• Nail the hero journeys and set multi-product design strategy. Partner with Growth, Product, and leadership to identify and design the three-to-five highest-value cross-product journeys (for example, Grammarly → Go, AI Editor → SuperDocs, Grammarly Gmail users → Mail Agent) and make them feel effortless and inevitable. Help shape coherent suite journeys and partner with other designers on how much of the trampoline is run within each product team.

• Partner and guide the service design lens. You’ll have the support of a service designer to think about design across the full system of touchpoints, lifecycle stages, channels, and moments — including in-product prompts, modals, cross-sell surfaces, onboarding into a second product, and the bundle experience.

• Expand a desirable, branded system. Use your visual design skills to expand how the Superhuman brand is perceived across historically under-designed growth surfaces, and how the intentional voice and tone of the suite should appear.

• Tinker at the frontier of AI and tooling. Prototype with new AI approaches and emerging design tools, and bring the team along. You're the kind of designer who plays with what's new, explores the edges of what and how we do work, and turns it into repeatable practice through inspiring others.

• Prototype to think. Communicate through interactive mocks and functional prototypes, using making as a mode of exploration, not just presentation.

• Productize the growth engine through design. Help turn one-off wins into a repeatable system — patterns, templates, and playbooks — that can be deployed quickly and predictably on every new product that joins the portfolio.

• Elevate craft and lead through influence. Set a high bar across the Growth Design team, mentor designers of all levels, and drive cross-functional alignment as a design leader partnering with Product, Engineering, Data Science, Lifecycle, and Sales.

• Principal-level experience spanning Growth Design and Product Design. You've done rigorous, experiment-driven growth work and shipped polished end-to-end product experiences — and you move fluidly between the two.

• Strength in multi-product and service design. You think in systems and journeys and are energized by designing across surfaces, products, and touchpoints rather than within a single screen.

• Exceptional visual and graphic design ability. You have strong aesthetic sensibilities and create experiences that are genuinely desirable - and that shape how a brand is perceived.

• Deep curiosity and a builder’s instinct. You're highly motivated to experiment with new tooling and AI approaches and to bring that experimentation into how the team works.

• Exceptional storytelling and influence. You translate ambiguous, complex problems into compelling vision that moves senior leadership and aligns cross-functional teams — and you can navigate a group to a decision when consensus is elusive.

• A track record of concept-to-launch ownership. You've independently led cross-team, multi-phase projects across product areas, from design through implementation, in fast-paced iterative environments.

• Comfort with ambiguity. The trampoline doesn't have a template. You're excited, not deterred, by being the person who defines the path and creates new opportunities for value.

Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more:

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)

• Disability and life insurance options

• 401(k) and RRSP matching

• Paid parental leave

• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time

• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)

• Annual professional development budget and opportunities

Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.

For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information.

Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.

At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada).