Principal PS Consultant (Full Stack Developer)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary 

A professional with over 8+ years of experience in the software industry, responsible for working on both front-end and back-end development processes and developing scalable solutions. They design, develop, and maintain full-fledged and functioning platforms with databases or servers. He / She uses a range of different technologies and languages (such as Java, JavaScript, HTML, PHP, C#) to develop applications. Full Stack Developers approach software holistically since they cater to both user experience and functionality.

Their role includes

• Participating in the design and creation of scalable software
• Writing clean, functional code for the front-end and back-end
• Testing and fixing bugs or other code issues

Major Responsibilities/Activities 

• Work with customer teams, project team to brainstorm and develop software solutions
• Design and architect client-side and server-side applications.
• Build front-end applications through appealing visual design.
• Develop and manage well-functioning applications.
• Write effective APIs
• The professional must have strong foundations on Database designs and have solid working knowledge on many well-known premise and cloud databases
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Write technical documentation
• Take complete ownership of the delivery of a solution to the customer as an individual contributor right from discovery until post production support.

Requirements and skills

• Proven experience as a Full Stack Developer or similar role
• Familiarity with common tech stacks, Web servers and UI/UX design
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Having working knowledge on Genesys Cloud or Engage product suites would be a plus.
• Excellent communication and teamwork skills
• Proven expertise on building solutions on cloud platforms  (AWS/Azure) extensively
• Familiar with a product organization terminologies
• Strong familiarity with the basics of cloud architecture
• Knowledge of cloud computing systems like Amazon, Azure, or Google Cloud
• Designing, creating, and implementing cloud-based applications and solutions
• Staying up-to-date with new technologies and trends in cloud computing 
• Developing, testing and debugging cloud-native applications using programming languages like Python, Java and JavaScript.
• Ability to manage multiple projects simultaneously based on skill demands.
• Deploying applications on cloud platforms like Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) ensuring solutions are scalable, reliable, and cost-efficient.
• Familiar with software delivery life cycles such as Waterfall and Agile.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.