At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Position Overview
We are looking for a Principal User Experience Writer to craft intuitive, engaging, and effective product content that enhances user experience and drives customer success.
You will own the voice and tone for key product touchpoints, ensuring clarity, consistency, and usability across all user interactions. This role requires deep collaboration with designers, researchers, PMs, and customer support teams to create content that aligns with both business goals and user needs.
Position Responsibilities
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Write clear, concise, and user-friendly content for product interfaces, onboarding experiences, error messages, tooltips, and help documentation.
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Develop and maintain content guidelines to ensure consistency across all product messaging.
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Collaborate with UX designers and researchers to test and validate content effectiveness through usability studies and A/B testing.
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Work closely with product managers and designers to create intuitive content that enhances user workflows.
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Advocate for the user by ensuring content supports accessibility, inclusivity, and usability best practices.
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Partner with marketing and customer success teams to align in-product messaging with external communications.
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Translate complex product concepts into simple, easy-to-understand language.
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Stay up to date with UX writing trends, best practices, and emerging tools.
Required Skills and Experience
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8+ years of experience in UX writing, content strategy, or a related field.
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Exceptional command of the English language, with a deep understanding of tone, style, and voice.
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Experience writing for complex B2B products, with an emphasis on enterprise customers.
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Ability to collaborate with cross-functional teams and influence product decisions through content strategy.
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Strong portfolio showcasing UX writing work and content problem-solving skills.
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Familiarity with tools like Figma, Contentful, or similar content management platforms.
Education and Certifications
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Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction, or a related field.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
