Procedure Writer Associate

About this role:
Wells Fargo is seeking a Procedure Writing Associate
Wells Fargo is seeking a Procedure Writing Associate to support content governance, documentation excellence, and ticket management processes. This role collaborates closely with Product Owners, Delivery Teams, and cross-functional partners to ensure timely and accurate updates to operational procedures and related content.
In this role, you will:

• Participate in establishing guidelines and design of work
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Review changes to business operations for potential impact to other operations and procedures
• Draft, edit and format basic to moderately complex technical manuals, projects or other technical documentation
• Create graphical technical presentations for others
• Understand Business Operations policies, procedures, and compliance requirements
• Assist others to resolve process gaps, providing input based on observations
• Research and translate technical information to users
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Partner with subject matter professionals to understand business needs as it relates to procedures

Required Qualifications:

• 6+ months of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Create Jira tasks and sub-tasks for Content Change Requests in partnership with Product Owners and Delivery Teams.
• Proactively manage the content certification lifecycle by tracking upcoming certifications and generating required Jira sub-tasks.
• Serve as the Subject Matter Expert (SME) for ticket creation processes, offering guidance and support to team members.
• Act as a liaison between Product Owners, Delivery Teams, and Business SMEs to ensure alignment and clarity in content updates.
• Review regulatory changes and partner with business to identify required content updates.
• Maintain content repositories, libraries, and associated reports to ensure accuracy and consistency.
• Review changes in business operations to evaluate impacts on downstream processes or documentation.
• Create graphical or visual materials to support technical presentations and content delivery.
• Interact with internal customers to address questions, clarify requirements, and support content-related needs.
• Prepare accurate and consistent monthly MIS reports for Leadership, providing insights into ticket volumes, trends, and progress.
• Assist peers in addressing process gaps and provide recommendations based on observations.
• Provide backup support to the Delivery Team for content governance activities.
• Identify content and ticketing process gaps and partner with Leadership, Functional Leads, and peers to improve workflows.
• Support simplification, scalability, and efficiency initiatives across the content ecosystem.

Job Expectations:

• 2+ experience in content management, or operational support, preferably in Banking or Financial Services.
• Experience using Agile / Jira or similar workflow/ticketing systems.
• Experience in creating and managing reports using Tableau.
• Analytical skills with experience creating structured MIS reporting.
• Excellent written and verbal communication skills.
• Strong attention to detail and time-management skills.
• Effective collaboration skills with cross-functional stakeholders and SMEs.

Posting End Date:
31 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.