About our Team
The Operations Program Management Office delivers transformational change for our analytical and digital tools and business processes. We collaborate globally and work cross-functionally to ensure flawless and robust enhancements and refinements. We deliver a variety of successful strategic projects that create value and provide inspired solutions for our customers and business.
About the Role
The Process Analyst in the Operations Program Management Office is responsible for collaborating with business and product teams to thoroughly document current business processes and facilitate the identification and quantification of potential opportunities and benefits, ensuring clarity and accuracy in all documentation. You will engage with stakeholders to gather insights that inform process analysis and contribute to effective benefits estimation and validation. Maintaining stakeholder expectations and addressing issues with project managers will be essential, as will adherence to established protocols. By working within hybrid global teams, you will play a key role in delivering impactful process analysis that supports strategic initiatives and enhances overall business effectiveness.
Responsibilities
- Collaborating with business and product teams to thoroughly document current business processes, ensuring clarity and accuracy in all process maps and related artefacts.
- Creating comprehensive high-level overviews of detailed business processes, documenting key assumptions and validating them through stakeholder engagement to ensure alignment with business objectives.
- Facilitating and validating the identification and quantification of potential opportunities and benefits, leveraging input from subject matter experts while demonstrating adaptability to unfamiliar domains.
- Supporting the design and documentation of to-be processes in collaboration with business partners.
- Gathering business requirements and translation into high level user stories.
- Maintaining stakeholder expectations and raising appropriate issues to project managers and program managers as necessary.
- Consulting senior stakeholders through effective communication and efficient, quality execution on projects.
- Following established business processes, protocols and quality standards in the delivery of process analysis and documentation.
- Collaborating in hybrid global teams. Work across globally disparate development teams, technology, and business, product, and customers to deliver effective process analysis and documentation.
Requirements
- Demonstrate a proven history of successfully delivering process analysis and documentation across diverse domains, showcasing the ability to quickly adapt to new industries and environments. Candidates should have experience in business and process analysis projects that require the capacity to learn and apply knowledge in unfamiliar areas, ensuring effective stakeholder engagement and successful delivery execution regardless of the subject matter.
- Experience in documenting business processes using BPMN or UML methodologies, with a focus on clarity and thoroughness.
- Demonstrate experience in identifying and quantifying potential benefits, with a strong emphasis on validating and documenting assumptions to support decision-making.
- Proven ability to organize and facilitate workshops that drive collaboration and generate actionable insights.
- Possess strong written and verbal communication skills that facilitate effective dialogue across all levels of the organization.
- Demonstrate previous experience of working in an agile environment and using recognized project methodology (e.g. Agile, Scrum, L6S).
- Have a solid command of the following tools: MS Office, Teams, Confluence; experience of BusinessOptix is advantageous.
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
• Comprehensive Health Insurance: Covers you, your immediate family, and parents.
• Enhanced Health Insurance Options: Competitive rates negotiated by the company.
• Group Life Insurance: Ensuring financial security for your loved ones.
• Group Accident Insurance: Extra protection for accidental death and permanent disablement.
• Flexible Working Arrangement: Achieve a harmonious work-life balance.
• Employee Assistance Program: Access support for personal and work-related challenges.
• Medical Screening: Your well-being is a top priority.
• Modern Family Benefits: Maternity, paternity, and adoption support.
• Long-Service Awards: Recognizing dedication and commitment.
• New Baby Gift: Celebrating the joy of parenthood.
• Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates. Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free Transport pick up and drop from the home -office - home (applies in Chennai).
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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